Hotel Courtyard Jacksonville I-295/East Beltway (Jacksonville, USA)

This hotel was often chosen by guests who were just passing through on their way to other parts of the state or country. They really appreciated the handy location of this property, especially since it offers easy freeway access, and there are shopping destinations in the immediate vicinity.

Guests generally had good feedback to give regarding the treatment they received from staff. They commented that the staff members had warm attitudes and were very efficient yet thorough when providing service. Also, whenever guests reported issues, staff quickly did what they could to make things right.

Frequently, guests had such positive experiences while staying here that they mentioned they'd be sure to return in the future. There were also reports from guests who disclosed that they already make this hotel their go-to property when travelling in the area.

Guests reported that there is not a complimentary continental breakfast offered at the hotel. They thought the hotel would offer a better value if there were a free morning food option.

Guests mentioned that there are not enough staff members working in the hotel's bistro. As a result, the staff members who were there often had to handle two or more roles, and service was slower than it should have been.

Guests thought the beds needed improvement overall. The most common complaint was that the mattresses were too hard. However, there were also comments that the beds seemed worn because they were no longer supportive in some sections.