Courtyard Kansas City at Briarcliff

The hotel offers stunning views of downtown Kansas City, serving as a memorable backdrop for guests. Its appeal is significantly enhanced by the exceptional staff service, consistently described as friendly, helpful, and attentive. Guests frequently commend the overall cleanliness of the property and the comfort of the accommodations. The prime location provides convenient access to downtown and various local attractions, making it an excellent choice for sightseers and business travelers attending events or meetings. While many families enjoy staycations here, some are disappointed by the recurring issue of a non-functional hot tub or pool. The vibrant lobby atmosphere, complete with a bar and ample seating, also contributes to a welcoming environment. To maximize your experience, consider requesting a room with a city view, and it is advisable to confirm the operational status of the pool and hot tub if these amenities are crucial to your stay.

Facilities & Amenities
The hotel offers a range of facilities, though some receive mixed feedback. The hot tub and pool are frequently mentioned, but often with disappointment as they are reported to be out of order, cold, or in need of maintenance, including rusted equipment. When operational, the pool is sometimes described as small. In contrast, the fitness center is generally praised for being well-equipped and spacious, providing a good option for guests to maintain their routines. The lobby area is consistently highlighted as a comfortable and welcoming space, featuring ample seating, a cozy fireplace, and an inviting outdoor patio with city views. While Wi-Fi is available, some guests report it as unreliable, with attempts to upgrade to faster service proving difficult. The presence of only one electric car charger is noted as a significant inconvenience for some. Additionally, some guests have experienced issues with elevators being out of service. The hotel also features well-regarded meeting rooms and a ballroom, making it suitable for various events.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness throughout the property and within the rooms. The comfortable beds and plush linens are frequently highlighted, ensuring a restful night's sleep, though some find the pull-out beds to be uncomfortably hard. While many rooms are described as spacious, some guests found their accommodations to be on the smaller side. Noise levels are a significant concern for many, with reports of thin walls allowing conversations, loud music, and slamming doors to be heard from adjacent rooms, and external disturbances like trash trucks or event noise impacting sleep. The bathroom facilities are generally spacious, but some rooms lack a bathtub, and isolated issues like hair in the tub or broken water stoppers have been noted. In-room amenities include a mini fridge, microwave, and coffee maker, though some guests experienced issues with flickering lights, non-functional AC, or ants and wet floors due to AC issues. Despite these isolated issues, the overall comfort and cleanliness are widely appreciated, with many rooms offering appealing city views.

Dining & Food Quality
The hotel features an in-house bistro and bar, providing convenient dining and drink options. Feedback on breakfast is mixed; many guests express disappointment that it is not complimentary, and some find the offerings to be overpriced or of poor quality, citing specific dishes like a breakfast burrito or watery lettuce. However, other guests describe the breakfast as delicious, decent, or very good, indicating variability in experience. The bar area receives more consistent praise, with guests enjoying the atmosphere and the quality of drinks, particularly the Old Fashioned. Bartenders are often commended for their friendliness and professionalism. The presence of a Starbucks in the lobby is appreciated for quick coffee options, though some guests lament the lack of complimentary in-room coffee and the higher prices. Overall, the convenience of having on-site dining and a bar is a positive aspect, despite the varied opinions on food quality and the cost of breakfast.

Location & Accessibility
The hotel's central location is a major highlight for guests, offering excellent accessibility to various points of interest. It is frequently praised for its convenience to downtown Kansas City, with easy access to major highways and areas like Zona Rosa. This makes it an ideal base for exploring local attractions such as Arrowhead Stadium, Worlds of Fun, and the Legends Outlets. The surrounding area is described as nice and safe, contributing to a comfortable stay. While parking is available on-site and is generally free and uncovered, some guests noted inconvenience due to ongoing construction in the entrance parking lot. The hotel's position also makes it a popular choice for those attending events in the city. However, some guests mentioned that there are no restaurants within immediate walking distance, and a shuttle to the airport is not provided, which could be a minor inconvenience for some travelers.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, with many guests describing them as incredible, amazing, professional, and attentive. From the front desk to housekeepers and bartenders, staff are noted for their dedication to guest satisfaction. The check-in and check-out processes are generally described as quick, easy, and efficient. However, housekeeping service receives mixed feedback; while some praise the housekeepers' sweetness and the cleanliness they maintain, many guests express frustration over the lack of daily room cleaning, unemptied trash, and unreplenished coffee supplies, especially when not informed of this policy. Management responsiveness is also varied, with some positive instances of issues being resolved, but also reports of unhelpful or rude interactions regarding hot tub issues or billing discrepancies. A significant concern raised by multiple guests involves security concerns due to unauthorized room entry attempts by staff, which led some guests to check out early.

Additional Information
Several important details enhance or impact the guest experience. A recurring point of contention for many guests is the lack of complimentary breakfast and in-room coffee, which is often expected at hotels. Guests should also be aware of a strict age requirement for check-in, as some individuals under 21 have been denied rooms even with pre-payment. There are multiple reports of billing discrepancies, with guests experiencing issues such as money being held for incidentals for extended periods or incorrect charges that are difficult to resolve with management. A serious concern raised by several guests involves unauthorized room entry attempts by hotel staff, leading to significant safety and privacy worries. Other miscellaneous points include complaints about small luggage carts requiring multiple trips for baggage, and instances of late-night or early-morning fire alarms disrupting sleep. These unique aspects are worth noting for future stays.