Positive Reviews
positive:
The Hotel is in a Great Location
Guests liked being within walking distance of many major attractions, including all of the entertainment of Beale Street. Additionally, if you aren't up for walking, don't worry. There's a trolley service that passes right by the hotel that can help you get where you need to go without hassles.
positive:
Very Comfortable Beds
If you sometimes have trouble sleeping soundly while away from home, that may not be an issue here. Guests mentioned the beds were very supportive and helped them sleep well throughout their stays.
positive:
Clean and Welcoming Rooms
There were numerous comments about how the accommodations here were extremely tidy, well-equipped and quiet. These characteristics made it easier for guests to fully enjoy their time at the hotel, plus be willing to stay there again. According to the feedback from most guests, this hotel is meeting all the major expectations.
Negative Reviews
negative:
No Self Parking On-Site
There were some complaints about how the hotel does not offer self parking options on the property. Instead, you either have to get valet parking or decide to park your vehicle yourself, but in an area that is not very convenient to the hotel, and that some guests felt was too far away.
negative:
Inconsistent Behavior from Staff Members
Some guests mentioned how the staff members were not very friendly and didn't go out of their way to help. However, there were other comments about how the staff were very welcoming. This inconsistency suggests the hotel management may need to do more thorough service training.
negative:
No Mirrors Outside the Bathroom
Some guests were disappointed to find their rooms only had mirrors inside the bathroom. They often mentioned it would have been much more convenient if there was also another one in the main part of the room.