Courtyard Omaha Downtown/Old Market Area

This hotel is a signature feature for travelers seeking a prime location with easy walkability to the Old Market and other downtown attractions, making it ideal for both leisure travelers and sightseers who enjoy exploring on foot. Its central position also benefits business travelers attending events at the nearby convention center. Guests consistently praise the hotel's cleanliness and the attentive staff, contributing to a pleasant stay. To make the most of your visit, consider taking advantage of the hotel's proximity to the riverfront park for scenic walks and be prepared for the additional cost of on-site parking.

Facilities & Amenities
The hotel offers a range of convenient facilities, including a lobby bistro that serves Starbucks coffee, providing a comfortable space for guests to relax by the fireplace or watch television. While some guests appreciate the presence of a fitness center, others note that it is small and its equipment may be dated, with some mentioning a lack of towels. The hotel does not feature a swimming pool or hot tub, which is a point of disappointment for some. Guests generally find the Wi-Fi reliable, though some report issues with internet service on their last day or for streaming. Other amenities include ice machines and vending machines, and some rooms are equipped with a mini-fridge and coffee maker. The hotel also has a lobby convenience store offering beverages, though at higher prices.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, describing rooms as spotless, well-maintained, and very clean overall. The beds receive mixed reviews; many find them comfortable and conducive to a good night's sleep, while a significant number describe them as hard or like concrete, with some noting flat pillows. Rooms are generally considered spacious, with some featuring high ceilings and large windows that offer city views or sunrise views. However, some guests report issues such as dust on surfaces, crumbs in beds, or stained bathtubs. Noise can be a concern, with complaints about street noise (especially from traffic and loud cars), hallway noise, and even noise from adjacent rooms or barking dogs. Some bathrooms are criticized for poor lighting (especially around the sink area) and a lack of exhaust fans, while others praise large walk-in showers and good water pressure.

Dining & Food Quality
The hotel's dining options primarily revolve around its lobby bistro, which serves Starbucks coffee and offers breakfast for an additional charge. While some guests find the breakfast options minimal or not worth the cost, others appreciate the convenience and the availability of made-to-order fresh ingredients. There are mixed opinions on the food quality, with some finding it satisfactory and others describing it as "nothing special" or noting that certain items like eggs were unappetizing. Some guests express disappointment that breakfast is not complimentary, a common expectation at other hotels. The bistro also functions as a bar, though some reviews mention it has limited hours, is often unattended, or charges high prices for beverages. A few guests suggest the addition of a "grab bag breakfast" for early departures.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering easy walkability to the Old Market area with its numerous restaurants, bars, and shops. It is also conveniently close to the CHI Health Center, making it an excellent choice for concert-goers and those attending events. Guests appreciate its proximity to the riverfront park and the pedestrian bridge for recreational activities. The hotel is easily accessible from major roadways and is about a 10-minute drive from the airport, with some guests mentioning an airport shuttle service, though its availability can be inconsistent. While the location is praised for its convenience, a significant and recurring point of contention is the mandatory daily parking fee, which is typically around $15-$20, and some report issues with full lots, tight spaces, or difficulty with the payment system.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently mention positive interactions with the front desk staff, highlighting their professionalism, warmth, and willingness to assist with requests like early check-in or room changes. The check-in process is generally described as smooth and efficient. Housekeeping is often commended for maintaining clean rooms, though a few isolated incidents of missed cleaning or missing amenities are noted. Some guests specifically appreciate the valet service and the assistance provided with luggage. While the majority of feedback on staff is overwhelmingly positive, a few isolated comments mention instances of rude or unwelcoming behavior from certain staff members, particularly at the bar or front desk.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, though there is an additional fee, which some find excessive. The hotel does not offer a microwave in the rooms, which is a minor inconvenience for some. While the hotel provides coffee makers in rooms, some guests note a lack of creamer or express concern about the amount of garbage generated by the coffee system. There is no laundry facility with a coin machine on-site. Some guests have experienced issues with noisy mechanical systems (HVAC) or drafty windows, which can impact sleep quality. A few isolated but significant concerns include reports of bed bugs and theft of clothing by housekeeping, as well as instances of fire alarms going off. The hotel's rewards program benefits are appreciated by members, with some receiving room upgrades.