Crossbasket Castle

The hotel offers a truly luxurious castle experience, renowned for its stunning decor, impeccable service, and exceptional food. Its signature feature is the unique Trocadero restaurant, which provides a vibrant dining atmosphere with live entertainment. This makes the hotel an ideal destination for couples seeking a romantic getaway or celebrating special occasions, as well as families attending events. Guests consistently praise the beautiful grounds and the overall sense of opulence. To enhance your stay, consider exploring the diverse dining options available and be aware that the hotel is undergoing significant development to expand its facilities.

Facilities & Amenities
Guests frequently commend the hotel's beautiful grounds, which include serene river walks and well-kept pathways, providing a peaceful escape. The luxurious common areas, such as the lounges and bar, are often highlighted for their elegant ambiance, complete with inviting fireplaces. While there is no traditional on-site spa or fitness center, some specific accommodations, like the Gate Lodge, feature private steam rooms and saunas, offering exclusive wellness options. It is important to note that the hotel is currently undergoing significant construction to add new facilities, including a future spa, which some guests mention can impact the visual aesthetics of the grounds.

Cleanliness & Room Comfort
Guests consistently praise the spotless cleanliness and high level of room comfort. The accommodations are frequently described as spacious, with many rooms being exceptionally large and well-appointed. Reviewers often highlight the comfortable beds and luxurious linens, ensuring a restful night's sleep. The bathrooms receive particular acclaim for their size and elegance, often featuring oversized tubs and separate showers, along with high-end toiletries. Many guests appreciate the thoughtful turn-down service. While most rooms are quiet, some guests in specific areas have noted minor issues such as low water pressure in tubs or non-functioning televisions, though these instances appear to be isolated.

Dining & Food Quality
The hotel's dining experiences receive widespread acclaim, particularly the exceptional breakfast which offers a wide variety of options and is often described as the "best ever." Lunch and dinner are consistently praised for their high quality and presentation, with many guests likening the experience to Michelin-level dining. The Trocadero restaurant is a standout, offering delicious cuisine complemented by live entertainment, creating a memorable evening. While most feedback on food is overwhelmingly positive, some guests have expressed mixed opinions on the afternoon tea, with some finding the sandwich variety or cake flavors to be underwhelming, despite the overall beautiful presentation.

Location & Accessibility
The hotel boasts a secluded yet accessible location, situated just outside Glasgow. This allows guests to enjoy a peaceful retreat surrounded by beautiful grounds while remaining conveniently close to the city center and major transport routes. Many guests appreciate the tranquil setting, describing it as "tucked away in the woods." The hotel is considered a good base for exploring Glasgow and the surrounding areas. Ample parking is available on-site, which is well-lit and easy to navigate, adding to the convenience for guests traveling by car.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their friendliness, attentiveness, and professionalism. Guests frequently highlight their welcoming demeanor from arrival to departure, noting that staff members are always smiling and eager to assist. The personalized service and willingness to accommodate requests are recurring themes, contributing significantly to a positive guest experience. Most guests report a quick check-in process and appreciate the efficient and helpful assistance provided throughout their stay, from dining service to general inquiries.

Additional Information
The hotel is a highly popular and frequently recommended wedding venue, celebrated for its beautiful setting and attentive event coordination. Guests should be aware that the property is currently undergoing significant construction to expand its facilities, which some visitors note can impact the views or create minor background noise during their stay. The hotel maintains a pet-friendly policy, welcoming furry companions, though guests should be aware that dedicated public areas for pets within the main hotel building are limited. Additionally, guests considering the multi-story Tower Suite should note that it involves numerous stairs and may not be suitable for those with mobility challenges.