Crown Choice Inn & Suites Lakeview and Waterpark

The hotel's primary draw appears to be its water park, which, despite significant issues, still attracts families looking for an indoor aquatic experience. Its location also offers convenient access to local attractions, making it suitable for sightseers interested in exploring the area. However, guests frequently highlight a pervasive sense of neglect and disrepair throughout the property, from the rooms to the common areas. Many reviews emphasize a profound lack of cleanliness and significant maintenance problems, which consistently detracts from the overall experience. The hotel's current condition suggests it might appeal more to budget-conscious travelers who prioritize space or specific amenities over modern standards and pristine conditions. To manage expectations, it is advisable for prospective guests to thoroughly review recent feedback and consider the hotel's current state before booking, and to be prepared for potential issues with room upkeep and facility functionality, as these are recurring themes.

Facilities & Amenities
The hotel features an indoor water park that is a significant draw, particularly for families, though many guests report issues with its cleanliness, including cloudy or green water, slimy surfaces, and a strong, unpleasant odor. Some features within the water park are frequently noted as broken or poorly maintained, such as non-functional jets in the hot tub and damaged elements on the pirate ship play area. The pool water is often described as cold, and the overall area is perceived as outdated and in need of major renovation. While a game room is available, some machines are reported to be out of order. Guests also mention the presence of a mini fridge and microwave in rooms, though some report issues with their functionality, such as the fridge freezing food. The hotel also offers Wi-Fi, but its reliability is not consistently praised.

Cleanliness & Room Comfort
The most prevalent feedback regarding guest rooms centers on a significant lack of cleanliness and overall comfort. Many guests report encountering dirty floors, stained sheets, and unpleasant odors, including mustiness, mold, or smoke. Issues such as mold on walls, in bathrooms, and inside refrigerators are frequently cited. Furniture is often described as outdated and in poor condition, with torn chairs and broken closet doors. While some guests find the beds comfortable, others report issues with uncomfortable pillows or beds that sag. Noise levels can be a concern, with reports of sounds from other rooms or hallways easily audible. Specific amenities like coffee makers or toiletries are sometimes noted as missing or insufficient, and some bathrooms experience slow drains or plumbing issues.

Dining & Food Quality
Most guests note a significant absence of on-site dining options or complimentary breakfast. While some reviews mention a designated "breakfast area" on the hotel map, it is consistently reported as unused or under renovation, leading to disappointment for guests expecting morning offerings. Instead of a provided breakfast, guests are sometimes offered a "buy one, get one" coupon for a nearby establishment, which many find to be an expensive alternative. There are also mentions of only coffee being available in the lobby, and even then, it is not consistently accessible or available with hot water for tea. The lack of convenient and affordable food options within the hotel is a recurring point of dissatisfaction for many visitors.

Location & Accessibility
The hotel's central location is consistently highlighted as a major positive, offering convenient walking distance to various local attractions, shops, restaurants, and the ferry to the island. Guests appreciate the ease of access to the Mackinac Bridge and the ability to explore the surrounding area on foot. Some rooms offer a balcony with a view, though the view itself can vary, sometimes overlooking a parking lot rather than the lake. Parking is available, but some guests describe the lot as small or challenging to navigate, especially during busy periods, and note issues with icy conditions in winter. While the location is a strong point, accessibility within the hotel can be problematic, with reports of elevators not reaching all floors or being out of service, requiring guests to use stairs.

Staff & Service
Feedback on staff and service is mixed. Some guests report positive interactions, describing staff members as friendly, helpful, and accommodating, particularly during check-in or when addressing immediate concerns. However, a significant number of reviews highlight issues with unprofessional or rude attitudes from front desk personnel, including instances of being dismissive, unhelpful, or slow during the check-in process. There are reports of staff being unresponsive to requests for room changes or maintenance issues, and some guests experience difficulties reaching hotel personnel, especially during off-hours, sometimes being directed to a different property for assistance. The overall impression of service often reflects a lack of consistent attentiveness and a perceived indifference to guest complaints.

Additional Information
Guests frequently encounter a general state of disrepair and outdated facilities throughout the hotel, with many areas appearing neglected and in need of significant renovation. There are recurring mentions of unusual check-in procedures, sometimes requiring guests to go to a different hotel across the street. A notable concern is the hotel's cancellation policy, which many guests find inflexible and unforgiving, often resulting in charges even when cancellations are attempted due to unforeseen circumstances like severe weather or illness. Safety is also a concern for some, with reports of broken patio door locks and unsecured entry points. The hotel's overall condition and policies often lead to a sense of disappointment and a feeling that the property prioritizes profit over guest satisfaction and basic upkeep.