Crowne Plaza Amman By Ihg

The hotel is widely recognized for its exceptional staff who consistently go above and beyond to ensure a comfortable and memorable stay, making guests feel genuinely welcomed. Its spacious rooms and comfortable beds are frequently highlighted, providing a restful retreat for travelers. The hotel also boasts comprehensive facilities and a central location, making it an ideal choice for various types of visitors. It caters well to business travelers seeking convenience and efficient service, as well as sightseers and families looking to explore the city's attractions due to its accessibility. Couples can also find a pleasant escape with good dining options and relaxing amenities. To enhance your experience, consider requesting a room on a higher floor for potentially better views and be aware that the hotel frequently hosts events, so checking the schedule might help avoid noise disturbances.

Facilities & Amenities
Guests appreciate the hotel's diverse range of facilities designed for both relaxation and activity. The fitness center is well-regarded, offering a gym with good equipment, a sauna, steam room, and hot tub for unwinding. The indoor pool is described as lovely and a real treat, providing a pleasant swimming option, though some guests note a policy restricting children. The outdoor pool is also available and is considered child-friendly, though some reviews mention it can get crowded with loud music and occasional cleanliness issues, especially during private events. Other convenient amenities include a Jasmine Lounge and Club Lounge, reliable Wi-Fi, and practical additions like ice machines and vending machines. However, there were isolated reports of issues with laundry service.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness, with many guests describing rooms as spotless and having a pleasant aroma. The spacious rooms and particularly comfortable beds are consistently highlighted, ensuring a good night's sleep, often complemented by effective blackout curtains. Guests also appreciate the well-equipped bathrooms and in-room amenities like a coffee maker. However, some reviews indicate that the bathrooms can appear dated, with mentions of cracked tiles, frayed towels, and a lack of modern walk-in showers. A recurring concern is the air conditioning, which is centrally controlled and often described as insufficient, leading to rooms being too warm. Some guests also reported issues with smoke smell in non-smoking rooms and isolated instances of a dirty sink or an overly soft mattress.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, particularly the breakfast, which is frequently described as excellent with a wide variety of choices. Guests enjoy options like eggs cooked to order, fresh juices, and local specialties such as manakish. The hotel features several restaurants, including Cafe Vienna, V Lounge, Black Iris, and a steakhouse, all noted for their delicious food and pleasant atmosphere. Room service is also available and generally well-received. While the food quality is often praised, some guests have noted that the breakfast area can become crowded and occasionally disorganized, with certain items not consistently replenished. There were also isolated reports of a "poor" dinner buffet experience or issues with specific room service orders.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it exceptionally convenient for both business travelers and those on sightseeing trips. Guests appreciate its walking distance to numerous popular attractions, diverse shops, and a variety of restaurants, offering easy access to the vibrant city life. Its position allows for easy access to many destinations within the city, and many rooms offer a good view. For guests arriving by car, the availability of free parking is a significant benefit, adding to the overall convenience. While most reviews highlight the prime location, a few guests found the main entrance somewhat hidden or felt the hotel was generally "far from all areas," though this sentiment was less common.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their friendliness, helpfulness, and professionalism, often described as going above and beyond to ensure guest satisfaction. Many guests highlight the warm welcome and attentive service from arrival through departure, including a quick check-in process. Staff members are noted for their willingness to accommodate requests and provide excellent service in various areas, from the club lounge to the breakfast area. The valet service is also frequently commended for its efficiency and courteousness. While the vast majority of feedback is positive, a small number of guests reported isolated instances of unresponsiveness regarding maintenance issues or perceived inflexibility concerning specific hotel policies, particularly related to check-out times.

Additional Information
Guests should be aware of the hotel's robust security measures, including metal detectors and X-ray bag scans at the entrance, which are consistently noted as effective and reassuring. The hotel frequently hosts parties and wedding events, particularly around the pool area, which some guests reported could lead to significant noise disturbances late into the night, impacting sleep quality. While the hotel is described as an older building, it is generally well-maintained. Some guests mentioned a destination fee and issues with earning rewards points when booking through third-party channels. The hotel also offers unique off-site experiences, such as organized trips to a private Dead Sea beach, where staff are praised for their assistance and guidance.