Crowne Plaza Cappadocia – Nevsehir By Ihg

This hotel offers a modern and comfortable stay, distinguished by its direct connection to an adjacent shopping mall, providing unparalleled convenience for guests. Many visitors highlight the professionalism and helpfulness of the staff, alongside the hotel's consistent cleanliness and generally comfortable accommodations. Its central location makes it an excellent base for exploring the region, appealing to a diverse range of travelers. Business travelers will appreciate the efficient service and well-maintained facilities, while families and sightseers benefit from the easy access to dining, shopping, and local attractions. To enhance your experience, consider inquiring about rooms on higher floors for potentially better views, and leverage the direct mall access for quick meals or retail therapy.

Facilities & Amenities
The hotel provides a comprehensive range of facilities designed to enhance guest comfort and recreation. The indoor pool is a popular feature, often described as clean and well-maintained, though some guests note it can be crowded and requires a swimming cap for use. The extensive spa area includes a hamam, sauna, and steam room, offering a relaxing retreat, although some visitors mention separate areas for men and women. A well-equipped fitness center with quality machines is available for those wishing to maintain their workout routine. Guests generally find the Wi-Fi signal strong and reliable throughout the property. The lobby is frequently praised for being spacious and bright, creating a welcoming first impression. Additionally, many guests appreciate the thoughtful welcome amenities provided upon arrival, such as cookies or complimentary drinks.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing the rooms as very clean, tidy, and well-maintained. The beds are widely praised for their comfort, ensuring a restful night's sleep. While many rooms are noted for being spacious and comfortable, some guests found standard rooms to be quite small, making it challenging to open multiple suitcases. The bathrooms are generally well-appointed with good showers, though some are described as compact. Noise levels are typically low, contributing to a peaceful environment, but a few guests reported occasional cigarette smell from vents or noise from tour groups. In-room amenities often include international TV channels and a safe. However, a recurring concern for some guests was the inconsistent functionality of the air conditioning, which is centrally controlled, and issues with light switches or USB charging outlets.

Dining & Food Quality
Feedback on the hotel's dining options is varied. The breakfast buffet is frequently described as extensive, offering a wide variety of fresh foods, and is often highlighted as a good start to the day. However, some guests found the breakfast to be limited, repetitive, or not meeting five-star standards, with specific comments on the quality of omelets and sausage. The rooftop restaurant is a significant draw, offering 360-degree views of the city, which many guests found to be a highlight for dinner. While some praised the food quality and atmosphere, others felt the menu was not very ambitious or that the food was overpriced. The bar is generally well-regarded, and room service is available. A point of contention for some guests was the policy of charging for water during the buffet, which was unexpected for a hotel of this caliber.

Location & Accessibility
The hotel boasts a highly advantageous central location within the city, making it a convenient base for both local exploration and excursions to the wider region. Its most notable feature is the direct access to an adjacent shopping mall, which houses numerous shops, a food court, and a cinema, providing easy entertainment and dining options without needing to leave the building. While the hotel is situated in the city center, it is approximately a 10 to 40-minute drive to major tourist attractions like Goreme and hot air balloon sites, necessitating taxi services for those visits. Parking is available and generally well-received, with guests appreciating the convenience of valet service. The hotel's position in a non-touristy part of the city offers a glimpse into local life while still being well-connected.

Staff & Service
The hotel staff consistently receives high praise for their professionalism, friendliness, and attentiveness. Guests frequently highlight their helpfulness in arranging services like car rentals and taxis, contributing to a smooth and pleasant stay. The check-in process is generally described as quick and efficient. Many visitors appreciate the welcome amenities and room upgrades offered, particularly to loyalty program members. However, a significant challenge noted by numerous international guests is a language barrier, with many staff members having limited English proficiency, which can sometimes complicate communication and issue resolution. Despite this, the staff's overall willingness to assist and their polite demeanor are frequently commended, making guests feel well-cared for during their visit.

Additional Information
The hotel offers notable benefits for rewards program members, including room upgrades and other perks, which are highly valued by loyal guests. A specific policy guests should be aware of is the requirement to wear a swimming cap when using the pool. The hotel's modern and new design is frequently mentioned, contributing to a fresh and appealing atmosphere. However, the presence of many tour groups can occasionally lead to crowded common areas and busy elevators. While the hotel generally maintains high standards, some guests have reported issues with items not found in rooms or discrepancies with mini-bar charges upon checkout, which can be frustrating.