Crowne Plaza Danang By Ihg

This expansive resort is celebrated for its vast swimming pools and direct private beach access, offering a serene and luxurious escape. Its signature feature is the sheer scale and grandeur of its facilities, providing ample space for relaxation and recreation. The hotel is particularly well-suited for families seeking a comprehensive resort experience with dedicated children's areas and large rooms, and for couples desiring a tranquil and comfortable retreat. Sightseers and business travelers also find it appealing due to its extensive amenities and conference capabilities. While many guests praise the spacious accommodations and the beautiful beachfront, some note that the hotel's location requires reliance on taxis for city exploration. To enhance your stay, consider utilizing ride-sharing services for convenient transport to and from the city center, and be aware that some loyalty program benefits may not be automatically offered.

Facilities & Amenities
The resort boasts an impressive array of facilities, with its multiple swimming pools being a consistent highlight, including a large outdoor pool and an infinity pool leading directly to the beach. Guests appreciate the availability of towels at the pool area and the presence of a swim-up bar, though its operational status can vary. A well-equipped fitness center is available for guests, though some equipment may be older. The property also features a spa offering services like hair washes and massages. For entertainment, an in-house casino is available, exclusively for foreign guests and operating in American Dollars. The sheer size of the resort means there are numerous communal areas, including a grand lobby, contributing to a peaceful and relaxing ambiance.

Cleanliness & Room Comfort
Guests frequently commend the spacious rooms, often describing them as beautiful, pristine, and well-maintained. Many rooms feature a balcony with ocean views, enhancing the overall experience. The comfortable beds and high-quality linens contribute to a restful stay. Bathrooms are generally noted as spacious, with some featuring jacuzzis or soaking tubs and distinctive limestone floors. While most find the rooms quiet, a few guests have reported issues with dampness or a lack of in-room amenities like coffee makers or shampoo. Overall, the accommodations are seen as a significant positive, providing a comfortable and luxurious environment for guests.

Dining & Food Quality
The breakfast buffet receives mixed reviews; while many praise its huge variety and good options, including a focus on Asian cuisine, some find it mediocre or crowded, with a notable lack of vegetarian options. The hotel's other restaurants are often described as having limited menus and not offering a wide range of international cuisine, with some specific dishes like the burger being deemed overpriced. Several guests reported poor room service and a general lack of diverse dining choices within the hotel, particularly for dinner. Some also noted that the main buffet restaurant is only open for breakfast, and the poolside bar may not offer cocktails or wine by the glass.

Location & Accessibility
The resort's location is a significant point of discussion among guests. Situated directly on the My Khe beach, it offers a tranquil and scenic setting with a private beachfront. However, it is noted as being away from the city center, meaning there is nothing walkable nearby in terms of shops, restaurants, or bars. Guests consistently mention the necessity of using taxis or ride-sharing services like Grab to access the city and its attractions. While this provides a quiet and secluded atmosphere ideal for relaxation, it can be a drawback for those who prefer easy access to urban amenities and nightlife.

Staff & Service
Feedback on staff and service is notably mixed. Most guests describe the staff as friendly, helpful, and attentive, particularly highlighting the pool staff and some reception members. However, a significant number of reviews report issues with unfriendly or rude staff, especially at the reception and casino, and a prevalent language barrier with limited English proficiency. The check-in process is sometimes described as slow or rigid, and some guests experienced issues with housekeeping. While many appreciate the overall service, the inconsistency in staff demeanor and communication can impact the guest experience, particularly for international visitors.

Additional Information
Guests should be aware that the hotel is a vast property, which some find grand and impressive, while others note it can involve a lot of walking. The in-house casino is exclusively for foreign guests and operates solely with American Dollars. Loyalty program members, particularly those with higher tiers, have reported issues with the hotel not honoring welcome amenities or food and beverage discounts typically offered by the brand. Some guests also experienced difficulties with the security deposit, noting that cash was often required and refunds could be slow. The hotel's design, while grand, is sometimes perceived as dated or in need of refurbishment, and the overall atmosphere can be quiet rather than lively.