Crowne Plaza Liverpool - John Lennon Airport by IHG

The hotel offers a distinctive experience, set within the historic Art Deco building of the original Liverpool Airport, complete with vintage aircraft on display, making it a memorable choice for history enthusiasts and aviation lovers. Guests frequently commend the spacious rooms, the exceptional friendliness of the staff, and the convenient location near local amenities. It is particularly well-suited for airport travelers seeking comfort before or after flights, and families who appreciate the large accommodations and nearby entertainment options. To ensure a smooth stay, it is advisable to confirm the functionality of in-room air conditioning upon arrival and remember to register your vehicle for parking.

Facilities & Amenities
Guests benefit from access to a nearby David Lloyd gym, which includes a swimming pool, sauna, and steam room, though some have reported issues with access or cleanliness of the pool facilities. While the hotel offers Wi-Fi, some guests have experienced inconsistent or poor connectivity. The club lounge is available, but feedback suggests it can be a makeshift setup with limited offerings. A recurring concern among many guests is the non-functional air conditioning in numerous rooms, leading to uncomfortable temperatures, especially during warmer periods. The hotel also provides lifts for easy access to upper floors.

Cleanliness & Room Comfort
The rooms are generally described as spacious and equipped with comfortable beds and high-quality linens, ensuring a restful sleep for most. However, feedback on cleanliness is mixed; while many find rooms spotless, some have noted issues such as dust, dirty carpets, or specific instances of inadequate cleaning. The bathrooms are often spacious with good shower pressure, but some guests have reported lukewarm water or no hot water at all, as well as instances of mould or dated fixtures. Noise levels vary, with some rooms being quiet, while others experience disturbances from heating systems, neighboring guests, or outside traffic. In-room amenities like robes, coffee makers, and mini-fridges are appreciated.

Dining & Food Quality
The breakfast consistently receives high praise for its variety and quality, offering a wide selection of hot and cold options, often highlighted by attentive staff. However, during peak times, some guests have noted a chaotic atmosphere, with items running out or food becoming cold. Feedback on the restaurant and bar food is mixed; while some commend the quality and taste, others find the menu limited, the service slow, or the dishes overpriced. Room service is available and generally receives positive comments for its convenience and the pleasantness of the staff.

Location & Accessibility
The hotel boasts a convenient location for those traveling via the airport, though it is important to note that it is not within walking distance and requires a short taxi or bus ride. A bus stop directly outside the hotel provides easy access to the city center. A significant advantage is its proximity to a large shopping park directly across the road, offering numerous retail outlets, a cinema, and various dining options. Parking is ample and on-site, but many guests express dissatisfaction with the newly introduced overnight fee, which was previously complimentary.

Staff & Service
The staff consistently receive overwhelmingly positive feedback, described as friendly, helpful, attentive, and professional. Most guests experience a quick check-in process, though some have encountered issues with incorrect room assignments or overcharging. The breakfast staff are particularly commended for their efficiency and pleasant demeanor. While many appreciate the overall service, some isolated comments mention a lack of training for certain staff members, leading to minor inconveniences. The team's willingness to assist with requests and resolve issues contributes significantly to a positive guest experience.

Additional Information
The hotel is currently undergoing refurbishment, which some guests have noted, though it generally does not significantly impact the stay. A recurring and significant issue reported by many guests is the persistent problem with hot water, often being lukewarm or completely unavailable for extended periods due to boiler issues. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals. A notable concern for some guests involves booking and cancellation issues, including reservations being unexpectedly cancelled or overbooked, and difficulties in obtaining refunds or clear communication from the hotel regarding these matters. Guests should also be aware of the parking fee now in place.