Crowne Plaza Lombard Downers Grove By Ihg

The hotel is widely recognized for its expansive indoor pool, a signature feature frequently praised for its considerable size, inviting warmth, and notable depth, making it a significant draw for guests. Beyond this aquatic highlight, visitors consistently commend the spacious rooms, comfortable beds, and the convenience of an on-site restaurant. The staff receives overwhelming acclaim for their exceptional friendliness, attentiveness, and helpfulness, contributing significantly to positive guest experiences. This hotel is particularly well-suited for families seeking recreational amenities and accommodating spaces, as well as business travelers who appreciate comfort and convenient on-site services. It also proves an excellent choice for groups organizing events or reunions, given its capacity to host gatherings. To enhance your stay, be aware that while the hotel offers many comforts, some areas are noted as being dated, and it is advisable to inquire about the availability of a microwave in the room if needed, as they are not universally present.

Facilities & Amenities
The hotel's indoor pool is a major highlight, frequently described as huge, clean, and having a comfortable water temperature, with some guests noting its impressive nine-foot deep end. It is a popular feature, especially for families. The fitness center is also well-regarded, offering a good selection of dumbbells and machines for guest workouts. Most guests find the lobby area to be inviting and well-maintained. However, some areas, particularly the hallways, are noted as being outdated, with mentions of sagging ceilings, unusual smells, and worn carpets. While parking is generally plentiful, free, and well-lit, some guests experienced issues with in-room amenities such as mini-fridges not being cold or outlets being inconveniently placed or scarce. There are also reports of the elevator appearing old or having issues.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and comfortable, with many appreciating the overall cleanliness and well-maintained appearance. The beds are frequently described as very comfortable, ensuring a restful night's sleep, though a few guests found them too soft or too firm, or noted issues with broken frames. The bathrooms are often mentioned as clean and well-stocked, with good shower pressure. However, some guests found the bathrooms to be quite small or outdated, with occasional reports of stained tubs or mold on ceilings. While many reviews highlight the rooms as quiet, some guests experienced issues with noise levels from adjacent rooms or the hallway, and the HVAC system is sometimes described as old, noisy, or ineffective in maintaining a comfortable temperature. Some rooms also show signs of wear, such as peeling wallpaper or dated furniture.

Dining & Food Quality
The on-site restaurant and bar receive consistent praise, with many guests describing the food quality as outstanding, amazing, and top-notch. It is often highlighted as a convenient and enjoyable dining option. Breakfast is frequently mentioned as delicious and of good quality when available. However, feedback on breakfast is mixed; while some guests appreciate the offerings, others note that it is pricey or not included in the room rate. A significant number of reviews mention that breakfast is not served on weekends, or that the "breakfast in a bag" option is disappointing. Some guests also expressed dissatisfaction with a basic buffet option, describing it as a "scam" for its limited and unappetizing selections like stale pancakes and salty eggs.

Location & Accessibility
The hotel's location is widely considered convenient, offering easy access to various amenities and major roadways. Many guests appreciate its proximity to shopping areas, restaurants, and its relative closeness to the city without being directly in the downtown area. It is often described as a good base for exploring the region. Parking is consistently noted as plentiful, free, and well-lit, contributing to a sense of safety and ease for guests with vehicles. However, some reviews mention that the immediate surrounding area can appear dated or have abandoned buildings, and that there are not many walkable restaurants directly adjacent to the property. While accessible to Chicago, some guests noted that ride-sharing services from downtown can be expensive.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as exceptionally friendly, helpful, accommodating, and professional. Many reviews highlight specific individuals for their outstanding service, noting their kindness and efficiency from check-in to check-out. The check-in process is generally reported as smooth and quick, though a few guests experienced minor hiccups or delays. While the staff's attentiveness is a recurring theme, some guests reported issues with housekeeping services not being provided daily or having to request basic items. There were also isolated instances of unhelpful staff or challenges with key cards malfunctioning, requiring multiple replacements.

Additional Information
The hotel is frequently described as an older property that is in need of significant renovation in certain areas, particularly guest rooms and hallways, despite efforts to maintain cleanliness. Many guests noted the dated decor and lack of modern conveniences like USB chargers in rooms. The hotel offers a pet-friendly policy, which is appreciated by guests traveling with animals. However, some guests experienced issues with key card malfunctions, requiring frequent trips to the front desk for re-activation. The hotel is often chosen for group events and reunions, with facilities capable of hosting such gatherings. While some guests appreciate the rewards program benefits, others found them minimal or not adequately explained.