Crowne Plaza Memphis Downtown By Ihg

This hotel is frequently praised for its attentive staff and convenient shuttle service, which provides easy access to downtown attractions, making it a suitable choice for sightseers, event attendees, and families exploring the city. While many guests appreciate the comfortable beds and central location, some note that the property itself could benefit from updates. To enhance your stay, consider requesting a room away from the interstate to minimize noise, and be prepared for potential additional charges for parking and holding deposits upon arrival.

Facilities & Amenities
The hotel offers a range of facilities, though feedback is mixed. Many guests appreciate the presence of an on-site restaurant and bar, providing convenient dining options. A fitness center is available and generally well-regarded for being clean and well-equipped. However, the swimming pool receives frequent criticism, with guests describing it as small, dirty, or unappealing, and sometimes noting it is closed or has loose rails. Common areas like the lobby and hallways are sometimes described as needing updates, with issues such as non-functioning air conditioning and dirty carpets. While Wi-Fi is available, some guests report inconsistent connectivity.

Cleanliness & Room Comfort
Guest experiences with room cleanliness and comfort vary significantly. Most guests find the beds comfortable, ensuring a restful sleep. However, many reviews highlight that rooms appear dated and are in need of renovation, with issues such as peeling wallpaper, worn furniture, and general disrepair. Cleanliness is a recurring concern for some, with reports of sticky or dirty carpets, dust, and stains. Noise is a common complaint, particularly from rooms facing the interstate, which can be very loud, and some guests also note noise from adjacent rooms. In-room amenities like coffee makers and refrigerators are present, but some guests report them being non-functional, and there are mentions of issues with electrical outlets and bathroom fixtures like showers and toilets.

Dining & Food Quality
The hotel features on-site dining options, including a restaurant and bar. The breakfast receives mixed reviews; while some guests praise its quality, variety, and the attentiveness of the staff, many find it to be overpriced and not complimentary, with some reporting issues like cold food, limited options, or the presence of small flies. The bar is available, but some guests note slow service, limited hours, or high prices for drinks. Overall, while convenient, the dining experience does not consistently meet guest expectations, with some preferring to seek breakfast options outside the hotel.

Location & Accessibility
The hotel boasts a central location in downtown, making it highly convenient for accessing various attractions. Guests appreciate its proximity to the Convention Center, Beale Street, and other popular sites like museums and the Mississippi River. Many attractions are within walking distance, though some guests advise caution when walking alone after dark due to safety concerns in the surrounding area. A significant advantage is the complimentary shuttle service, which transports guests to and from downtown points within a three-mile radius, greatly enhancing accessibility. Parking is available on-site, but it comes with a daily fee, which some guests find expensive and unexpected.

Staff & Service
The hotel staff consistently receives high praise, standing out as a major highlight for many guests. The friendly staff, including front desk personnel, shuttle drivers, and restaurant attendants, are frequently commended for their helpfulness, attentiveness, and professionalism. Guests often mention a quick check-in process and appreciate the staff's willingness to accommodate requests, such as room changes due to noise or issues. The shuttle drivers are particularly lauded for their excellent service, offering local insights and providing convenient transportation. While some isolated incidents of unhelpful or rude staff are reported, the overwhelming majority of reviews highlight positive interactions and a welcoming atmosphere created by the team.

Additional Information
Guests should be aware of certain financial policies, including holding deposits that can be substantial and may take time to be refunded after checkout, leading to frustration for some. There are also reports of unexpected charges appearing on bills, which require guests to actively question and resolve. The hotel provides luggage carts, though some guests note they can be difficult to maneuver due to worn wheels. For those with specific needs, it is worth noting that some rooms lack a microwave, and complimentary water bottles are not consistently provided.