Crowne Plaza Moscow - World Trade Centre

The hotel offers a truly memorable experience, largely due to its spectacular views overlooking the Moskva River, including iconic landmarks like the White House. This makes it an ideal choice for sightseers eager to soak in the city's beauty and for couples seeking a romantic and atmospheric stay. Families also find the hotel very suitable, appreciating its overall comfort and convenient location. Guests frequently highlight the hotel's cleanliness, the generally high level of service from the staff, and its excellent location which provides easy access to various city attractions. The presence of on-site facilities like a supermarket and restaurants further enhances the guest experience. To maximize your stay, it is highly recommended to request a room with a river view, though some guests advise being mindful of potential noise from early morning cleaning services or nearby evening entertainment.

Facilities & Amenities
The hotel provides a range of convenient on-site facilities that enhance the guest experience, including a supermarket, a pharmacy, and various shops and restaurants located within the premises. Guests can also access a sports complex featuring a pool, though some noted that the hammam within this complex was not operational. While the hotel offers Wi-Fi, some guests reported it to be unreliable, impacting their connectivity. A recurring point of feedback concerns the in-room technology, with many mentioning the presence of old televisions and the absence of smart TV capabilities. Furthermore, the air conditioning system is frequently described as old, leading to rooms being uncomfortably warm for some. Guests should also be aware that rooms typically only include a kettle for instant coffee, rather than a dedicated coffee machine. Some guests suggested the addition of microwave service and more readily available water dispensers on each floor, as the complimentary water bottles provided were considered insufficient.

Cleanliness & Room Comfort
Guest feedback on cleanliness is largely positive, with many describing their rooms as clean and well-maintained, noting the exceptionally clean and fresh bed linen and towels. The beds and pillows are frequently praised for being very comfortable, contributing to a restful stay. However, some guests expressed concerns about the overall level of cleanliness. A common theme is the outdated furniture and the general age of the rooms, which some feel do not align with a five-star rating. Specific issues mentioned include leaking showers, broken tissue holders, and torn curtains. The absence of a bidet in the bathroom was also noted by some. Furthermore, the air conditioning system is often cited as old and ineffective, leading to rooms being too warm. Guests also reported noise disturbances, including the air conditioning noise near the window and a cracking sound from the exterior panels due to temperature changes, which could disrupt sleep. Some also felt the bathroom cosmetics did not meet a luxury standard, and that some towels were old.

Dining & Food Quality
The hotel features good restaurants on its ground floor, contributing to the dining options available to guests. The breakfast consistently receives positive remarks, with many guests describing it as good, chic, and delicious. It is noted for its variety, fresh products, and even the inclusion of sparkling wine, making for a pleasant start to the day. However, feedback on the overall food quality and variety is mixed. Some guests found the general food selection to be limited, consisting mostly of bread with a lack of options like rice, soup, or grains. The dinner offerings were sometimes perceived as more akin to a snack than a full meal, with cooking quality not always meeting expectations. Additionally, some guests highlighted the absence of halal options. For those with access to the club zone, the selection of food and drinks was reported to be quite limited, with no alcohol available even for an additional charge.

Location & Accessibility
The hotel boasts an excellent location, frequently praised for its convenience and proximity to key areas. Situated on the embankment next to the Moskva River, it offers easy access to Moscow City and its iconic towers. Guests appreciate being within walking distance of the city center and close to the metro station, facilitating exploration. While the river views are a significant draw, some guests noted that ongoing global construction in the vicinity has begun to impact the scenic outlook from certain rooms. For those arriving by car, some found the hotel's location not easy for drivers to navigate. Furthermore, while centrally located for some attractions, guests should be aware that the hotel is considered far from Red Square, and transportation options like buses to this area are available but come at a high cost, with no complimentary shuttle service provided.

Staff & Service
Feedback regarding the staff and service is notably mixed, though many guests report positive interactions. Numerous reviews highlight the welcoming and helpful nature of the staff, particularly praising the excellent reception team for their high morals and politeness. Guests often feel that guest care is prioritized, with the hotel providing a high-level service overall. However, a significant number of guests encountered less satisfactory experiences. Some specifically mentioned certain female receptionists as being unhelpful, not smiling, and even arrogant, particularly when asked for assistance with booking activities or events, citing a refusal to help beyond restaurant reservations, and even then, with poor follow-up. There were also comments about the cleaning service being disruptive by knocking on doors early in the morning, disturbing guests' sleep. This dichotomy suggests that while many staff members provide excellent service, consistency across all interactions may vary.

Additional Information
Guests should be aware of several additional aspects that may impact their stay. The hotel maintains a notable 24-hour security check at its entrance, providing a sense of safety. Some visitors reported unusual cracking sounds emanating from the exterior panels of the building, particularly during temperature fluctuations, which could be disruptive. Furthermore, music from a restaurant on the water located opposite the hotel was audible late into the night, potentially affecting sleep for rooms facing that direction. There were instances where guests who booked a specific room type, such as a river view room, were assigned a different room without the requested view due to unavailability, and were not refunded the price difference. Another guest experienced an issue with their booking for an extra bed, being asked to pay additional charges on their second day due to an alleged "wrong price" initially quoted. Finally, the complimentary water bottles provided in rooms were considered insufficient by some guests.