Crystal Star Inn

The hotel is a popular choice for its spacious rooms and its strategic proximity to the airport, making it an ideal stop for airport travelers and those seeking a convenient layover before or after flights. Its signature feature is the combination of generous room sizes with highly affordable long-term parking and a reliable airport shuttle service, offering significant value for budget-conscious individuals. While the decor often evokes a retro 80s or 90s aesthetic, which some guests find charmingly unique, others note its dated appearance. The hotel is also suitable for families due to the ample room space and for business travelers needing a practical overnight stay. To ensure a comfortable experience, guests are advised to confirm shuttle schedules and manage expectations regarding the complimentary breakfast, which is generally quite basic.

Facilities & Amenities
Guests frequently highlight the convenience of in-room amenities such as a mini fridge and a coffee maker, which are appreciated for quick refreshments. Many rooms feature an electric fireplace, though some guests report these are either non-functional or turn on unexpectedly, impacting comfort. The hotel provides free Wi-Fi, allowing guests to stay connected, and an iron and board for personal use. While there is no on-site restaurant, a microwave is available in the lobby for guest use. However, feedback on vending machines is consistently negative, with many reports of them being out of order or failing to dispense products. Some guests also noted issues with the cleanliness of elevators and the general upkeep of common areas, suggesting a need for updates.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, though many guests describe their rooms as clean and spacious, providing ample room for relaxation. The beds receive varied reviews, with some finding them comfortable and conducive to a good night's sleep, while others report them as hard, worn out, or having noticeable springs, leading to discomfort. The decor is consistently noted as outdated or tired looking, with some reporting broken furniture, ripped chairs, or rust on bathroom fixtures. Noise levels can be an issue, with some guests experiencing disturbances from adjacent rooms, trains, or elevator noise. Housekeeping consistency is a concern for some, with reports of rooms not being serviced daily or lacking replenishment of toiletries and towels. Additionally, some guests found issues with bathroom cleanliness, including moldy shower curtains or dirty sinks.

Dining & Food Quality
The hotel offers a continental breakfast, which is a common inclusion for guests. However, feedback on its quality and variety is largely negative, with many describing it as basic, limited, or "not worth the time." Guests frequently mention a lack of hot food options, such as meat and eggs, and report issues with the availability of items like juice and coffee, which are sometimes depleted or of poor quality. Common offerings include muffins, waffles, cereal, and toast, but replenishment can be inconsistent. Some guests opt to seek breakfast elsewhere due to the perceived inadequacy of the selection. There is no full-service restaurant on the premises, which is a point of note for travelers expecting more extensive dining options.

Location & Accessibility
The hotel's central location is a significant advantage, particularly its proximity to the airport, making it highly convenient for travelers with early flights or layovers. A major highlight is the complimentary airport shuttle service, which is frequently praised for its punctuality and efficiency, though some guests have experienced longer wait times. The availability of parking is another strong positive, with many guests appreciating the option for affordable long-term onsite parking, which is often more economical than other airport parking facilities. Beyond airport access, the hotel is within walking distance of several restaurants and a supermarket, providing convenient options for meals and necessities. Its easy access to the main highway further enhances its appeal for those traveling by car.

Staff & Service
Guest experiences with the staff are notably varied. Many reviews commend the front desk staff for being friendly, helpful, and accommodating, particularly during check-in and with shuttle arrangements. Some guests highlight specific individuals for their excellent service and willingness to assist with requests. However, a significant number of reviews describe interactions with certain staff members as rude, unprofessional, or exhibiting a poor attitude, leading to negative impressions. Issues such as long waits at the front desk, perceived unhelpfulness, or a lack of responsiveness to guest concerns are mentioned. While housekeeping staff are generally described as friendly and efficient when present, there are recurring complaints about rooms not being serviced or amenities not being replenished consistently during multi-day stays.

Additional Information
The hotel's decor is a prominent and often discussed aspect, frequently described as retro or reminiscent of the 1980s and 1990s. While some guests appreciate its unique and eclectic style, others find it dated and believe the property is in need of significant updates to its overall aesthetic and furnishings. Guests should be aware that hairdryers are being phased out, and while staff may attempt to provide one if requested, it is advisable to bring your own. A notable concern for some guests relates to room security, with reports of broken door latches or unsecured adjoining room doors, which can impact peace of mind. Additionally, the consistency of housekeeping services is a point of feedback, as some guests on multi-day stays reported their rooms were not serviced or amenities were not replenished. Some reviews also mention unexpected deposit requirements upon check-in.