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Hotel Crystal Suites chez Helena (Kraków, Poland)


Hotel Crystal Suites chez Helena (Kraków, Poland)

About Crystal Suites chez Helena

Crystal Suites Chez Helena offers elegant apartment accommodation located in Kraków’s historical Jewish quarter. Each apartment is individually decorated and air conditioned and features a fully equipped kitchenette including refrigerator, microwave and dishwasher. Complimentary toiletries, bottled water and tea and coffee are provided. Other room features include free Wi-Fi, TV with satellite channels, a desk, iPod docking station, ironing facilities and an in-room safe. Services offered, at a surcharge, include airport transportation, a grocery shopping service, in-room massages, trips and tour bookings and for special occasions, party balloon decoration in the apartment. Guests are offered a buffet breakfast each morning at an additional cost. Located in Kazimierz, Crystal Suites Chez Helena is within 20-minutes’ walk of attractions such as the Old Synagogue, the Galicia Jewish Museum, Wawel Castle and the Old Town’s Main Market Square.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool(Unavailable)
  • Spa(Unavailable)
  • Parking(Unavailable)
  • Pets (Unavailable)
  • A/C
  • Restaurant(Unavailable)
  • Hotel bar(Unavailable)
  • Gym(Unavailable)

Rating overview

  • LocationExcellent  (9.1 / 10)
  • RoomsExcellent  (8.8 / 10)
  • ServiceExcellent  (9.2 / 10)
  • CleanlinessExcellent  (9.3 / 10)
  • Value for moneyExcellent  (8.8 / 10)

Positive Reviews


Located in the historic Jewish quarter

The apartments are within easy walking distance to many sites and attractions, as well as being close to a choice of cafes, pubs and restaurants. The centuries-old Remuh Synagogue is a minutes' walk away, for nightlife Plac Nowy is a five-minute walk away and the Old Town's Main Market Square can be reached within 20-minutes' walk.


Welcoming and accommodating staff

The staff are warm and friendly, with guests commenting that the service was both excellent and memorable. Guests commented that they were made to feel welcome and that staff often went out of their way to ensure their comfort and accommodate special requests where possible.


Modern rooms in a historic building

Set in a a beautiful historic building, the inside of the apartments are modern and decked with elegant furnishings. Guests have commented that the apartments are spacious, warm and cosy and full of natural light. Some also feature a small balcony which are particularly lovely to use in the summer months. The beds are comfortable and the addition of a kitchenette is convenient for guests who wish to prepare a snack or meal.

Negative Reviews


Minor cleaning issues

While most guests were happy with the high level of service received, some guests reported the occasional minor cleaning oversight.


No lift service

The apartments do not have lift access. Some apartments, such as the Penthouse, are accessible only by stairs which may be an issue for elderly guests or those with mobility issues.


Some furniture needs replacing

While most guests gave positive reviews about the furniture, a few guests commented that the couch and sofa bed were not very comfortable and the overall comfort of the apartment would be improved if these items were replaced.

All amenities

Property amenities
  1. Express check-in
  2. Non-smoking rooms
  3. WiFi in public areas
  4. Washing machine
  5. Hypoallergenic rooms
  6. Free WiFi in public areas
  7. Free WiFi
  8. Breakfast
  9. Hand sanitizer provided
  10. Response protocol
  11. Online check in/check out
  12. New safety protocols
For children
  1. Cot
Room amenities
  1. Openable windows
  2. Television
  3. Electric kettle
  4. Air conditioning
  5. Satellite TV
  6. Sitting area
  7. Safe
  8. Cable TV
  9. WiFi
  10. Microwave
  11. Free WiFi (rooms)
  12. Flatscreen TV
Hotel characteristics
  1. LGBTQ+ friendly

Arrival / Departure

  1. Check in: 13:00
  2. Check out: 11:00


ul. Szeroka 14 , 31-053 , Kraków , Poland
Telephone: +48 504046653 | 

Frequently Asked Questions about Crystal Suites chez Helena

  • Is there a pool area at Crystal Suites chez Helena?

    No, Crystal Suites chez Helena doesn’t offer pool areas.

  • Are pets allowed at Crystal Suites chez Helena?

    No, Crystal Suites chez Helena doesn’t allow pets.

  • Is parking available at Crystal Suites chez Helena?

    No, Crystal Suites chez Helena doesn’t provide parking.

  • What time is check-in and check-out at Crystal Suites chez Helena?

    Check-in at Crystal Suites chez Helena is available from: . Check-out time is by .

  • Where is Crystal Suites chez Helena located?

    Crystal Suites chez Helena is located in ul. Szeroka 14, 31-053, Kraków, Poland.