Hotel d'Lins Ontario Airport

This hotel is often noted for its spacious rooms and suites, providing ample space for guests, and its unique courtyard layout which offers a pleasant outdoor environment. It is particularly well-suited for families seeking comfortable accommodations with room to spread out, couples looking for a relaxing getaway, and event attendees due to its convenient proximity to local venues. Many guests appreciate the generally friendly staff and the overall quiet atmosphere. However, the hotel is currently undergoing significant renovations, which impacts the availability and condition of some facilities. Guests frequently mention the need for improvements in breakfast quality. To ensure a satisfactory stay, it is advisable to confirm the condition of your room and the functionality of specific amenities upon check-in, and consider making alternative arrangements for breakfast.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort, though their condition and availability can vary. Many guests enjoy the outdoor pool, often described as clean and a pleasant feature, especially for rooms with a courtyard view. Rooms are typically equipped with convenient amenities such as a microwave, refrigerator, and coffee maker. However, several guests report issues with the jacuzzi tubs, noting they are frequently out of service or dirty, and some rooms lack them entirely. The ice machines are also a common point of frustration, often found to be out of order, requiring guests to seek ice from the front desk. Wi-Fi connectivity is inconsistent, with some guests experiencing poor signals or intermittent service. Furthermore, the TVs in rooms are often described as old, with limited channels and non-working remotes, and premium channels may not be available. Other facilities like the bar, restaurant, lounge, and conference rooms are often closed or unusable due to ongoing renovations.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, though many find their rooms to be clean upon arrival. The beds generally receive praise for being comfortable, with some guests highlighting their softness, contributing to a restful night's sleep. Rooms are often described as spacious, providing ample living area. However, several reviews point to significant maintenance issues, including dirty curtains, torn or smelly carpets, and chipping paint. Some bathrooms have slippery bathtubs or issues with noisy pipes and shower pressure. The towels provided are frequently criticized for being small, thin, and scratchy. Noise can be an issue due to thin walls, allowing sounds from neighboring rooms to be heard. Furthermore, some rooms have reported problems with AC units not working properly, blowing hot air, or leaking water, and TVs being old or non-functional. Isolated incidents of bugs or dirty bedding have also been reported, though these are less common.

Dining & Food Quality
The hotel's dining options, particularly the complimentary breakfast, consistently receive negative feedback from guests. Many describe the breakfast as very limited, with some finding it inedible or below standard expectations. The offerings typically consist of basic items such as toast, cereal, oatmeal, and pre-packaged pastries like muffins or Danish pastries. Guests frequently express disappointment over the lack of variety, noting the absence of eggs, fresh fruit, or any form of protein. Some reviews specifically mention the "grab and go" bag containing snacks like Oreos, granola bars, and chips, along with warm milk, which many found unsatisfactory and not a true breakfast. The hotel's restaurant and bar facilities are also frequently mentioned as being closed or unavailable, further limiting on-site food choices for guests.

Location & Accessibility
The hotel's location is generally considered convenient, especially for guests attending events at the nearby Toyota Arena and Pomona Fairgrounds. Its proximity to the airport and easy access to the freeway are also frequently highlighted as advantages, making it a suitable base for travelers. Guests appreciate the plenty of parking available on-site, which adds to the convenience. However, some guests note that there are not many amenities or dining options within walking distance of the hotel, with only a gas station nearby. This means guests often need to drive to access restaurants or other services. Despite some isolated comments about the surrounding area, the hotel itself is generally perceived as a secure and accessible option for those needing to be close to specific venues or transportation hubs.

Staff & Service
The staff and service at the hotel elicit mixed but often positive responses from guests. Many reviews commend the friendly staff, describing them as helpful, accommodating, and attentive. The check-in and check-out processes are frequently noted as quick and efficient. Guests appreciate instances where staff members demonstrate good resolution skills and a willingness to assist with requests, such as providing extra towels or addressing room issues promptly. However, a significant number of guests report negative experiences, including instances of poor customer service, rude receptionists, or staff who are perceived as unhelpful or lacking in hospitality. Some guests have encountered difficulties with booking changes or issues related to deposits, leading to frustration. Overall, while many guests praise the positive interactions with staff, there are recurring concerns about consistency in service quality and problem resolution.

Additional Information
A prominent theme in guest feedback is the hotel's ongoing construction and renovation efforts, which significantly impact the guest experience. Many areas, including a large percentage of rooms, are under renovation, leading to some facilities being closed or appearing run-down. This can affect the availability of amenities like the pool and jacuzzi, which are often reported as out of service. Another key point is the pet policy, which, while allowing pets, comes with a notable additional fee per night per pet, and guests often mention a lack of designated pet stations or suitable potty areas. Issues with deposit returns are a frequent complaint, with many guests reporting delays of up to two weeks for their deposits to be processed back to their accounts. Some guests also experienced initial booking complications where online reservations did not properly connect with the hotel's system. Furthermore, concerns about room security have been raised, with reports of doors not closing or locking properly. On a positive note, some guests appreciate the flexibility of late check-out offered without additional charge.