Dalat Edensee Lake Resort & Spa

The presence of peacocks roaming freely throughout the expansive grounds, coupled with its serene lakeside setting amidst pine forests, makes for a truly unique and memorable experience. This tranquil retreat is ideal for nature lovers, families seeking a peaceful getaway with activities, couples desiring a romantic escape, and older guests looking for relaxation. Guests consistently highlight the hotel's spacious rooms, beautiful natural surroundings, and attentive staff. To enhance your stay, consider requesting a room away from potential noise sources like the restaurant or staff areas, and be sure to utilize the convenient free shuttle service for trips into the city. For those who enjoy exploring independently, renting a motorbike is a practical option given the hotel's secluded location.

Facilities & Amenities
The hotel offers a wide array of facilities and amenities designed for relaxation and recreation. Guests appreciate the expansive well-kept gardens and the availability of tennis courts and pickleball for active pursuits. A game room provides indoor entertainment with pool, ping pong, and foosball, though some equipment may show signs of wear. For outdoor enthusiasts, kayaking, canoeing, and archery are popular activities. The resort also features a mini zoo with peacocks and deer, adding to its unique charm. Convenient electric shuttle cars (buggies) are available for transport around the large property. However, the indoor swimming pool is frequently noted as being cold or unheated, making it less appealing for swimming. Some guests also found the fitness center to have older or broken equipment, and the child playroom was occasionally described as dusty. Wi-Fi connectivity can be inconsistent in certain areas.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests praise the spacious rooms, describing them as clean, comfortable, and well-equipped, with some highlighting large bathrooms and the cozy ambiance created by fireplaces (some digital). However, a significant number of reviews mention that rooms can appear old or outdated, with some experiencing a musty or moldy smell, particularly in lower-floor accommodations. Beds receive mixed reviews, with some finding them uncomfortable due to hardness or sagging, or issues with two beds zipped together. Poor soundproofing is a recurring concern, with guests reporting noise from neighbors, staff, and peacocks, as well as disturbances from the restaurant located above some rooms. Issues with water heaters, clogged drains, and overflowing showers are also noted. Most rooms lack air conditioning, which can lead to stuffiness.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast buffet, receives considerable attention. Most guests find the breakfast buffet to be diverse, extensive, and of good quality, offering a wide variety of local and international options, including an Italian coffee machine. Some guests, however, note that the breakfast menu can become repetitive after several days, and food items are not always refilled quickly enough, especially for those arriving later. On-site dining for lunch and dinner generally garners positive comments for its tasty Vietnamese dishes and options like hotpot, though some guests find the food to be overpriced or subpar for a hotel of this caliber. There are also mentions of limited vegetarian options and occasional issues with cold food or terrible coffee.

Location & Accessibility
The hotel's location is a prominent feature, celebrated for its beautiful setting by Tuyen Lam Lake and its surrounding pine forests. Guests appreciate the tranquil and peaceful atmosphere, offering a refreshing escape from city noise with fresh air. A major convenience is the free shuttle service to the city center, which operates three times a day and is highly valued by guests. However, the hotel's remote location means it is quite far from the city center, typically a 20 to 40-minute drive. This distance can make it difficult to get taxis or ride-shares, especially during evening hours, and the roads leading to the hotel are sometimes described as dark at night. While the natural surroundings are beautiful, the area is not easily walkable beyond the resort grounds.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their professionalism, courteousness, and willingness to be supportive and accommodating to requests. The check-in process is often described as quick, and the bell boys are noted for being very attentive. The buggy service for transport around the large property is also consistently reported as prompt and efficient. However, some guests have experienced unwelcoming or dismissive attitudes from certain staff members, particularly at reception, and note that English skills can be limited, especially among management. There are also reports of slow service for issues like hot water or food orders, and some guests felt that complaints were handled unprofessionally, leading to frustration.

Additional Information
Several unique aspects and recurring issues are noted by guests. The peacocks roaming the grounds, while adding to the natural charm, are frequently mentioned for their loud noises during the early morning and night, which can disturb sleep. A significant number of guests report being charged for seemingly minor issues, such as soiled towels or sheets, with these fees often perceived as excessive or unfair. There are also recurring complaints about water supply issues, including unexpected outages, which cause considerable inconvenience. Some guests experienced problems with booking confirmations or unilateral cancellations by the hotel, leading to frustration and a sense of unreliability. Additionally, some facilities, such as the indoor pool and fitness center, have been noted as being under construction or maintenance, limiting their availability or quality. Guests should also be aware that BBQ is not allowed in the villas.