Dan Panorama Jerusalem

This hotel is widely celebrated for its exceptional customer service and a welcoming atmosphere that makes guests feel like family. Its signature feature is its ability to provide a comprehensive and comfortable stay, blending a prime location with spacious rooms and high-quality dining. The hotel is an excellent fit for families seeking a supportive environment with dedicated children's activities, sightseers due to its proximity to major landmarks, and long-stay guests who appreciate consistent service and amenities. To maximize your experience, consider requesting a room in the newer sections for updated comforts and be sure to explore the hotel's unique guided tours.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. The new wing features modern elevators and well-appointed spaces. Guests can enjoy a serene executive lounge, providing an exclusive retreat. The pool is a popular amenity, though some guests note it can be small and crowded, with strict closing times. A fitness center is available, though some equipment may be outdated. The lobby is described as pleasant and spacious, featuring a snooker table that is a hit with families. While most amenities are well-received, some guests found the pool area lacked sufficient seating and that the fitness center could benefit from updates.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness, noting that both rooms and public areas are well-maintained and spotless. Rooms are described as spacious and comfortable, with many appreciating the extremely comfortable beds and high-quality linens that ensure a restful sleep. Some rooms, particularly in the newer sections, are noted for their modern design and amenities like good reading lights. However, a few guests mentioned that some rooms appear dated or could benefit from renovation, with occasional issues like non-functional climate control or thin bathroom doors. While most experiences are positive, a small number of reviews reported inconsistent housekeeping or minor maintenance issues like leaking showers or non-replenished in-room tea supplies.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the breakfast buffet, which is consistently described as amazing, plentiful, and varied. Guests appreciate the wide selection of dishes, including omelette and pancake stations, and good coffee. While most find the food quality high, a few guests mentioned some items could be repetitive during longer stays or that the dining room could get very crowded and noisy. Dinner options are also generally well-regarded for their quality and abundance. The executive lounge offers a pleasant food selection that improves over time. Despite overwhelmingly positive feedback, a very small number of guests reported issues such as a sewage odor in the dining room or isolated instances of food not meeting expectations.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Guests appreciate being within walking distance of many major attractions, including the Old City, Western Wall, Mamilla Mall, and various markets, restaurants, and shopping areas. Its strategic position also provides easy access to bus routes right outside the entrance, facilitating travel around Jerusalem. Parking is available, with many guests valuing the convenience of free underground parking, though it can become busy, and some guests noted that spaces are subject to availability, occasionally requiring cars to be moved.

Staff & Service
The staff at the hotel consistently receives glowing reviews for their exceptional helpfulness, friendliness, and attentiveness. Many guests highlight the team's dedication to providing a welcoming and family-like atmosphere, often going above and beyond to accommodate requests and ensure a comfortable stay. The check-in process is generally described as quick and efficient, with staff eager to assist. Guests commend the staff's professionalism and their ability to handle inquiries and issues promptly. While the vast majority of feedback is overwhelmingly positive, a few guests reported isolated instances of inconsistent housekeeping services or minor communication challenges.

Additional Information
The hotel offers several unique features that enhance the guest experience. It is notably accommodating to children, providing various activities for them and a dedicated playroom. Guests can also enjoy complimentary guided tours of the local neighborhood, a thoughtful touch that adds value to their stay. For those observing religious customs, the hotel provides comprehensive Shabbat accommodations, including specific services and amenities. While generally flexible, guests should be aware of the hotel's cancellation policy, which some found to be restrictive. The presence of a pool table and snooker table in the lobby provides additional entertainment options for guests of all ages.