Hotel Daniela

This hotel is primarily recognized for its strategic location, offering convenient access to the town center and ski slopes, making it an appealing choice for sightseers, skiers, and cyclists exploring the mountain passes. Guests frequently commend the staff friendliness and the overall value for money, though feedback on room condition and breakfast quality is mixed. While some rooms are noted for their cleanliness and comfort, others are described as dated and in need of renovation. To enhance your stay, it is advisable to confirm specific room details upon booking and be aware of the limited reception hours, especially for late arrivals.

Facilities & Amenities
Most guests appreciate the convenience of private parking available on site, though some note it is not always guaranteed or sufficient for all guests. The hotel features a pleasant common area with sofas and armchairs, providing a comfortable space for relaxation. While some guests found the online check-in process convenient, others noted the reception is only active for limited hours, which can be challenging for late arrivals or those needing assistance outside these times. The hotel also offers bike storage, though some cyclists expressed concerns about its security and accessibility, noting that the common deposit room lacked video surveillance and had an external door that was sometimes left open. A significant point for many is the absence of an elevator, which can be an inconvenience for guests with mobility issues or heavy luggage, especially on higher floors, as some rooms are located on the third floor.

Cleanliness & Room Comfort
While many guests found the rooms to be clean and functional, a recurring theme is the dated furnishings and the overall need for renovation. Some rooms are described as small, particularly for multiple adults, and issues such as mold, cobwebs, and peeling paint were occasionally reported. Despite these concerns, many found the beds comfortable, ensuring a restful night's sleep. However, noise levels from adjacent rooms or the street were a common complaint due to thin walls and older windows. Specific bathroom condition varied, with some having recently renovated fixtures, while others lacked basic amenities like soap dishes or had broken fittings, non-functioning fans, or no bidet. Some guests also experienced issues with heating being too high or electrical outlets not working.

Dining & Food Quality
Feedback on dining is mixed, with many guests finding the breakfast variety sufficient and abundant, including sweet and savory options like pastries, cold cuts, and cakes. However, some expressed disappointment with the coffee quality, noting it was often from a machine, and the limited selection of fresh items like fruits or vegetables. Some guests found the overall food options to be basic and packaged, lacking fresh, local produce. The hotel does not feature a dedicated restaurant for lunch or dinner, nor does it have a bar that operates outside of breakfast hours, which some guests found inconvenient, especially for those looking for in-house dining or evening refreshments.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of the town center, local attractions, and the ski slopes, typically within a ten-minute stroll. Its proximity to the Gavia Pass also makes it an ideal base for cyclists and those exploring the surrounding mountain areas. Guests appreciate the convenience of being able to access shops, restaurants, and public transportation quickly. While the hotel offers private parking, its availability can be limited, and some guests noted the hotel's position on a main road can lead to some traffic noise, though this is often mitigated by the overall convenience of the location.

Staff & Service
The staff generally receives high praise for their friendliness and helpful service. Many guests highlighted the cordial and attentive assistance provided by the reception team, who were often willing to offer local recommendations and accommodate requests, such as preparing early breakfast trays. However, some guests reported negative experiences regarding customer service when attempting to modify or cancel bookings, describing interactions as unhelpful or even rude. There were also specific complaints about unexpected charges for services like using a shower after check-out for event participants, which led to significant dissatisfaction and a perception of a lack of flexibility or understanding from management.

Additional Information
A significant point of discussion among guests is the hotel's overall renovation needs, with many noting the structure and furnishings are considerably dated and require a major overhaul to meet modern expectations, especially given the upcoming events in the area. Some guests found the key holder provided for rooms to be unusually heavy and cumbersome to carry, often leaving it in their cars. A notable policy that caused dissatisfaction for some guests, particularly those participating in local sporting events, was the requirement to pay an additional fee for using a shower after check-out, which was perceived as an unusual and unwelcoming guest policy. Despite these points, the hotel is often seen as a budget-friendly option, offering basic accommodation for those prioritizing location and value over modern amenities.