Hotel Dann Carlton Barranquilla

This hotel is widely recognized for its prime location directly opposite a major shopping mall, making it a signature feature that greatly enhances the guest experience. Its spacious and comfortable accommodations are frequently highlighted, appealing to a diverse range of travelers. The hotel is particularly well-suited for shoppers and sightseers due to its immediate proximity to retail and entertainment options, while business travelers appreciate the convenience and amenities. Families find the large rooms and easy access to the mall beneficial, and couples can enjoy romantic evenings at the top-floor restaurant. To maximize your stay, consider requesting a room in the newer tower for a more updated experience, and be mindful of potential noise from hotel events, especially on lower floors.

Facilities & Amenities
The hotel offers a range of facilities designed for relaxation and convenience. Guests frequently praise the inviting pool area, noting its cleanliness and suitability for unwinding, though some mention it closes earlier than desired or can be affected by nearby events. A well-equipped gym is available, providing a good selection of equipment for workouts, complemented by a sauna and Turkish bath for ultimate relaxation. While the Wi-Fi connectivity receives mixed reviews, with some guests experiencing issues, it is generally available. Some older aspects of the hotel are noted, such as the need for updates to certain elevators and the occasional issue with in-room safes. Guests also frequently mention the lack of complimentary bottled water or coffee makers in the rooms.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing the accommodations as spacious, comfortable, and impeccably clean. The beds are consistently praised for their comfort, ensuring a restful night's sleep. However, some guests report issues with noise levels, particularly from adjacent rooms or hotel events, and a few mention that the air conditioning can be loud or ineffective. The bathrooms receive mixed reviews; while some are well-maintained, others are described as dated, showing signs of mold, or having issues with shower pressure or drainage. Some rooms are noted for lacking modern amenities like updated televisions or sufficient storage, and a few guests reported concerns about the condition of linens and towels.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, receive extensive feedback. Most guests find the breakfast to be excellent, offering a wide variety of local and international dishes, fresh fruits, and juices. However, some express disappointment with the quality, noting that certain items can be cold or that the overall selection is not always up to par for a hotel of this caliber. The rotating restaurant on the top floor is a highlight for many, offering amazing views and a unique dining experience, with generally positive comments on food quality. Conversely, the downstairs restaurant and room service food receive less favorable reviews, with some guests describing the food as lacking flavor or being overpriced. The bar is appreciated for its ambiance and service, though some mention strict minimum consumption policies.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. It is situated in a safe and vibrant neighborhood, offering unparalleled convenience. Guests particularly appreciate its direct proximity to the Buenavista shopping mall, which is just across the street, providing easy access to a vast array of shops, restaurants, and entertainment options. This makes it an ideal base for both leisure and business travelers looking to explore the city. The area surrounding the hotel is well-regarded for its accessibility, with numerous restaurants and other amenities within easy walking distance. While specific public transit options are not frequently detailed, the overall consensus is that the location significantly enhances the guest experience.

Staff & Service
The hotel staff generally receives high praise for their friendliness, professionalism, and attentiveness. Many guests commend the helpful staff who go out of their way to assist with requests and ensure a comfortable stay. However, the check-in and check-out processes are a recurring point of concern, frequently described as slow and congested, leading to long wait times. Some guests report instances of unwelcoming or unhelpful front desk interactions, contrasting with the positive experiences with other hotel personnel. While housekeeping is often noted for its efficiency and thoroughness, a few guests mention issues with room servicing. Overall, the staff's dedication to service is evident, though improvements in front desk efficiency are frequently suggested.

Additional Information
Guests should be aware that the hotel frequently hosts events and conferences, which can sometimes lead to noise disturbances, particularly for rooms located near event spaces. While the hotel is generally well-maintained, some guests note that certain areas, especially in the older sections, appear dated and could benefit from renovation. There are consistent comments regarding the hotel's policy of not providing complimentary bottled water or coffee in rooms, which many guests find unusual for a hotel of its stated category. Additionally, some international guests have reported issues with being incorrectly charged taxes upon check-out, despite presenting valid documentation for exemption, leading to frustration and extended resolution times.