Days Inn by Wyndham Bernalillo

This hotel is frequently highlighted for its friendly and helpful staff, who consistently go above and beyond to assist guests, creating a welcoming atmosphere. Its cleanliness and comfortable beds are also standout features, ensuring a restful stay for many. The presence of an indoor pool makes it a popular choice, especially for families seeking recreational options. It serves as an ideal stop for travelers on the road due to its convenient location and comfortable accommodations. For pet owners, the hotel's accommodating policy is a significant advantage. To enhance your experience, consider requesting a room away from high-traffic areas or ice machines for a quieter stay, and be aware that breakfast offerings, while convenient, are generally basic.

Facilities & Amenities
The indoor pool is a significant draw, often praised for its cleanliness and temperature, making it popular with families. However, the hot tub receives mixed feedback, with some finding the jets too strong or the water not hot enough, and occasional reports of it being dirty or non-functional. Wi-Fi is generally available, though some guests experienced slow speeds or frequent login requirements. The elevator is convenient, but has received isolated comments about odor or being "sketchy." A fitness center is available, but its operating hours might be a limitation for early risers. Guests should also be aware of a small daily charge for using the in-room safe. Additionally, some guests have noted issues with non-functional USB ports in rooms or broken laundry equipment.

Cleanliness & Room Comfort
Room comfort receives mixed but generally positive feedback, with many guests praising the comfortable beds and pillows for a restful sleep. The presence of hard surface floors instead of carpet is frequently appreciated, contributing to a sense of cleanliness. Rooms are often described as spacious and updated, equipped with convenient amenities like a microwave, mini-fridge, and coffee maker. However, cleanliness is a recurring concern for some, with reports of stained sheets, dirty floors, or issues with the bathroom condition, including old fixtures, low water pressure, or hair. Noise levels are also a significant point of contention; while some rooms are quiet, many guests experienced disturbances from hallway noise, street traffic, or thin walls allowing sounds from neighboring rooms.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives mixed reviews. Many guests find it to be a decent and convenient start to the day, often including hot and cold cereals, breads and bagels, and heat-and-go breakfast sandwiches like Jimmy Dean options. The coffee is generally available, and some appreciate the early opening hours for those with early departures. However, some guests describe the breakfast as basic, limited, or not very healthy, with occasional complaints about the quality of specific items or the availability of certain options at opening. There is no mention of on-site restaurants or room service.

Location & Accessibility
The hotel's location is widely praised for its convenience, offering easy access to the highway (I-25) and proximity to various amenities such as restaurants, shopping, and gas stations. It is considered a good base for events like the Balloon Fiesta and is well-situated for travelers passing through or visiting the Albuquerque area. While many find the location advantageous, some guests have expressed concerns about the surrounding area or the security of the parking facilities, which can also be challenging for larger vehicles. Public transit, such as the Rail Runner station, is also easily accessible from the hotel.

Staff & Service
The hotel's staff consistently receives high praise, with guests frequently highlighting their friendliness, helpfulness, and professionalism. Many describe the team as accommodating and attentive, going above and beyond to ensure a comfortable stay. The check-in and check-out processes are generally reported as easy and seamless. While the staff is often commended for their efforts in resolving issues, feedback on housekeeping is mixed; some guests appreciate the thorough cleaning, while others note inconsistencies or a need to specifically request daily service or fresh towels. The hotel is also recognized for its pet-friendly and family-friendly service, with staff making efforts to accommodate these guests.

Additional Information
Guests should be aware of certain operational details during their stay. The hotel maintains a pet-friendly policy, with a reasonable fee for accompanying animals. Some guests have reported difficulties with refunds for early departures or for issues encountered during their stay, suggesting clarity on booking and cancellation policies is advisable. There is a small daily charge for the use of the in-room safe. While the hotel is noted to be undergoing some repairs or updates due to its age, guests have also pointed out the absence of certain amenities like a guest laundry facility or a shuttle service to local attractions.