Days Inn by Wyndham Chattanooga/Hamilton Place

This hotel serves as a highly convenient stopover for travelers, particularly those on long road trips, due to its strategic location right off the interstate. It is frequently chosen by road trippers, business travelers needing an affordable and accessible place to rest, and families seeking value. Many guests consistently highlight the hotel's overall cleanliness, the comfort of its beds, and the generally friendly staff as key positive aspects of their stay. However, feedback is mixed regarding the property's aesthetic, with some noting a dated appearance and ongoing renovations. Despite this, the hotel is often described as a good, no-frills option that gets the job done for its price point. To enhance your stay, guests are advised to inquire about the deposit policy upfront, as it can be a point of confusion for some. Additionally, consider requesting a room on the third floor for an enclosed, potentially quieter experience, as these rooms offer a different layout compared to the first two floors.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is quite varied. Many guests reported issues with the televisions, including blurry pictures, limited channels, and outdated analog sets, with some remotes not functioning. The pool is a frequent point of contention, as numerous reviews indicate it is closed, under construction, or appears dirty, leading to disappointment for guests expecting to use it. The hallways and elevator are often described as uncomfortably warm or musty, detracting from the overall guest experience. While some rooms include a mini-fridge and microwave, their condition varies, with reports of units being unplugged, moldy, or not cooling properly. The ice machines are occasionally reported as not working or being unclean. Guests also frequently note the absence of an ironing board and coffee maker in the rooms, which can be inconvenient. Wi-Fi is generally available, though some guests experienced spotty connectivity. A significant number of guests express frustration over a substantial deposit fee, which is often not clearly disclosed upfront and can take several days to be refunded.

Cleanliness & Room Comfort
Most guests describe the rooms as clean, appreciating the fresh linens and tidy appearance. However, a notable number of reviews report significant cleanliness issues, including dirty floors, peeling paint, and visible mold in bathrooms or on ceilings, with some finding trash left behind. The beds are consistently praised for being comfortable, ensuring a restful night's sleep for many, though a few found mattresses too hard or lumpy. While showers generally receive positive comments for good water pressure and hot water, some noted issues like mold, a lack of handles, or a wobbly toilet, and bathrooms are often described as small. Noise levels are a recurring concern, with many guests experiencing disturbances from the nearby freeway, thin walls allowing neighbor conversations, or loud banging from adjacent rooms. The overall impression of room condition is mixed, with many describing them as dated or run down, and some noting a musty or humid smell.

Dining & Food Quality
The continental breakfast receives mixed reviews. Most guests find it basic, with many expressing a desire for more substantial options, particularly protein like eggs or sausage, and fresh fruit. Common offerings include waffles (often praised, with dedicated waffle irons), toast, muffins (sometimes described as stale), cereal, oatmeal, and juice. The coffee quality is frequently criticized, often described as weak or unappetizing. Some guests reported that breakfast items were not restocked adequately or that the area was messy, especially later in the morning. A significant positive is the hotel's proximity to various restaurants, including a Cracker Barrel right next door, which many guests found convenient for alternative dining options.

Location & Accessibility
The hotel's central location right off the interstate highway is consistently highlighted as a major advantage, making it highly convenient for travelers on the road. Guests appreciate its proximity to various restaurants and shopping areas, including a Walmart and other food choices, making it easy to find meals and necessities. Parking is generally ample and secure, with many guests noting the availability of free and well-lit spaces, including options for larger vehicles like trucks. While the location offers great accessibility, some guests found the proximity to the major highway resulted in noise disturbances, particularly from traffic. Feedback on the surrounding area's safety is mixed; most guests felt safe within the hotel property, but a few mentioned observing "sketchy" individuals or police presence nearby, though this did not deter the majority from feeling secure.

Staff & Service
Most guests praise the staff for being friendly, helpful, and accommodating, often highlighting their politeness and willingness to assist. The check-in process is generally described as easy and smooth, though some guests reported extended wait times. The check-out process sometimes lacked staff presence, leading to guests leaving keys and notes. While some guests found housekeeping attentive, others reported infrequent room service, leading them to manage their own cleaning or request supplies. There were also isolated reports of housekeeping entering rooms despite "Do Not Disturb" signs. A notable number of reviews, however, describe some staff members as unprofessional, unfriendly, or lacking in character, particularly during morning shifts. A significant point of contention is the handling of deposits and billing, with guests reporting issues like being charged twice, unexpected fees, or delays in refunds, leading to frustration and a perception of poor customer service in these instances.

Additional Information
The hotel is undergoing renovations, with some guests noting updated rooms and facilities, while others still found areas to be dated or under construction. The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals, though a pet fee is applied per night. Guests noted that rooms on the third floor offer enclosed, interior access, which some preferred for a sense of added security compared to the outside entrances on the first two floors. While the hotel advertises a non-smoking policy, some guests reported lingering smells of smoke or mold in their rooms or common areas, which was a significant concern for those with allergies. Some guests mentioned a texting system for communication with the front desk, which was found to be convenient for requesting assistance.