Days Inn by Wyndham Colorado Springs Airport

The hotel primarily caters to budget travelers and those seeking a short-term stay or a quick overnight rest, with its main draw being its affordability. However, guests should be prepared for significant compromises in quality and comfort. The property is consistently described as time-worn and in poor condition, with widespread issues regarding cleanliness and maintenance. Many rooms are reported to have strong, unpleasant odors, including smoke and mold. While some guests appreciate the low cost for a brief stay, the hotel is generally not recommended for families or those expecting standard hotel amenities and service. To ensure a more comfortable experience, guests are advised to bring their own towels and be aware that many advertised facilities may be unavailable or in disrepair. It is also crucial to clarify all charges, especially the security deposit, as many guests report issues with its return.

Facilities & Amenities
The hotel's facilities and amenities are a major source of guest dissatisfaction, with many reported as non-functional or unavailable. The hot tub is frequently cited as being out of order, dirty, or lacking jets. Similarly, the swimming pool is often described as dirty, closed for maintenance, or under construction, disappointing guests who booked specifically for its use. The ice machine is consistently reported as broken, requiring guests to seek ice at a neighboring property. Many rooms lack essential amenities such as a refrigerator, microwave, coffee maker, phone, or clock. Guests also frequently mention the absence of a TV remote, making the television unusable, or that the TV itself is small or non-functional. The fitness center is often found to be locked or inaccessible. Additionally, vending machines are commonly out of order or only accept cash, with no on-site way to get change. Wi-Fi is noted as being slow or unreliable, impacting connectivity. Some rooms are also missing basic furniture like a desk or chairs.

Cleanliness & Room Comfort
The condition of guest rooms and overall cleanliness are overwhelmingly negative. Many guests report filthy carpets that are stained, sticky, or have burn holes, often appearing unvacuumed. Bedding is a frequent concern, with numerous complaints of stained sheets, blankets with burn holes, and a general lack of cleanliness, including reports of bloodstains. Some guests even reported bed bugs and roaches. The rooms often have pervasive unpleasant odors, including smoke, mold, or a general musty smell. Bathrooms are consistently described as dirty, with broken tiles, missing grout, leaking sinks, and non-functional showers or tubs. Many rooms lack basic toiletries like soap, and guests frequently find an insufficient supply of towels, often described as thin, stained, or threadbare, with no washcloths or bathmats. Noise levels from other rooms or the front desk are also a common complaint. Furthermore, air conditioning units are often reported as broken, noisy, or unable to regulate room temperature effectively. Many rooms also have visible damage to walls and furniture, and smoke detectors are sometimes found to be missing or non-functional.

Dining & Food Quality
The hotel's dining options, primarily the complimentary breakfast, receive overwhelmingly negative feedback. Most guests report a very limited and inconsistent selection, often consisting only of cereal (sometimes without milk or bowls), yogurt, and pre-packaged muffins. Many reviews state that coffee or juice machines are frequently broken or empty, and that items run out quickly, often well before the advertised end time. Guests express disappointment over the absence of fresh fruit, bagels, or waffles, noting the breakfast is far from a standard continental offering. Some describe the breakfast area as messy and poorly stocked, leading to a frustrating experience. A significant number of guests report that breakfast is effectively "non-existent" or "awful," failing to meet even basic expectations. While a few reviews mention it being "light but as advertised," the prevailing sentiment is one of severe inadequacy and poor quality.

Location & Accessibility
The hotel's location is a significant concern for many guests, often described as being in a sketchy area with a visible presence of individuals engaged in questionable activities. Numerous reviews mention homeless people and other individuals loitering in the parking lot, which is often noted for trash and discarded bottles. Guests frequently report feeling unsafe due to the surrounding environment and the perceived presence of undesirable individuals. While the hotel is conveniently close to the airport, its immediate vicinity is widely perceived as undesirable and unwelcoming, particularly for families. Some guests mention loud helicopters from a nearby air force base. The lack of an elevator is also a recurring issue, making accessibility challenging for guests with mobility concerns or heavy luggage, especially for rooms on upper floors.

Staff & Service
Guest feedback on staff and service is highly mixed, though predominantly negative. While some guests commend individual staff members for being friendly, helpful, and professional, a significant number report experiences with rude and unaccommodating staff. Many reviews highlight issues with the check-in process, including staff arguing with customers, refusing early check-ins, or making up reasons to deny service. A major recurring complaint involves the security deposit, with numerous guests alleging that the hotel retains deposits without valid reason or that refunds are significantly delayed, leading to accusations of fraudulent practices. Guests also frequently mention that staff are unhelpful when issues arise, such as problems with room amenities or cleanliness, often ignoring complaints or being unresponsive. Housekeeping service is often described as inconsistent or non-existent, with rooms not being cleaned during extended stays and requests for fresh towels going unfulfilled.

Additional Information
A prominent theme in guest reviews is the mandatory security deposit, typically $100, which many guests report experiencing significant difficulties in getting refunded, often leading to accusations of fraudulent practices. Guests frequently mention that key cards require frequent re-activation, causing inconvenience. The hotel is noted for its pet-friendly policy, though a fee is typically applied. Many reviews highlight the thin walls, leading to excessive noise from neighboring rooms. There are also consistent reports of smoking patrons near entrances and in non-smoking areas, contributing to unpleasant odors throughout the property. Some guests mention the hotel's association with a sister property across the parking lot, often sharing similar operational issues and management. The overall environment is frequently described as feeling unsafe, with guests reporting a visible presence of questionable individuals and occasional police involvement.