Days Inn by Wyndham Conover-Hickory

The hotel is frequently noted for its ongoing commitment to property maintenance, with recent improvements like the parking area receiving positive remarks from guests who appreciate the visible efforts to upkeep the property. Many consider it a reliable choice for business travelers visiting Hickory or Conover, often returning due to consistent experiences. It also serves as a practical option for budget-conscious travelers seeking an affordable stay without compromising on essential services. While some guests find it suitable for couples due to its cozy and clean rooms, others appreciate the larger accommodations available for families, making it a versatile choice. Guests often highlight the generally friendly and helpful staff, as well as the comprehensive breakfast offerings, as key positive aspects. However, feedback on room cleanliness and overall condition is notably mixed, suggesting variability in guest experiences. To ensure a smoother stay, it is advisable for guests to confirm their booking details directly with the hotel and manage expectations regarding room amenities and potential maintenance needs.

Facilities & Amenities
Guests frequently comment on the hotel's parking facilities, with recent improvements to the area being positively noted by many, though some larger vehicles and trucks have reported limited space. Wi-Fi access is generally available and appreciated by guests for staying connected. The outdoor pool is a popular amenity, described by many as clean and inviting, providing a pleasant option for relaxation, though some guests have reported it being closed or locked during their stay. Room amenities include televisions, which are typically flat-screen with a good selection of channels, though some guests experienced issues with functionality. Many rooms are equipped with a microwave and refrigerator, adding convenience for guests. While some rooms feature a hot tub, a few guests expressed concerns about their cleanliness and condition. The air conditioning and heating systems are generally functional, though some reviews mention units being noisy or not working optimally. A safe is available in rooms, but some guests found it rusted or had difficulty using it, with an additional fee sometimes applied.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied among guests. Many reviews praise the rooms as clean, spotless, and well-maintained, highlighting comfortable beds and fresh linens that contribute to a restful stay. However, a significant number of guests reported issues such as dirty floors, stained bedding, unpleasant odors, and even the presence of insects like roaches or bugs. The overall room condition and maintenance also receive mixed comments; while some rooms are described as well-appointed, others are noted as outdated with broken fixtures, holes in walls, or non-functional items like fire alarms and shower components. Bathroom cleanliness and amenities are inconsistent, with some guests finding them clean and well-stocked, while others reported issues like dirty sinks, broken toilets, or a lack of basic toiletries. Noise levels are a concern for some, with reports of disturbances from other guests or outside traffic. The carpet in rooms is frequently mentioned as old and contributing to odors, with suggestions for replacement.

Dining & Food Quality
The hotel's breakfast offerings receive highly mixed reviews. Many guests consistently praise the morning hot breakfast, highlighting its delicious quality and wide variety of items. Popular choices frequently mentioned include biscuits, gravy, sausage, eggs, and waffles, along with standard continental options like cereals, toast, and yogurt. Some guests also appreciate the availability of coffee and flavored water. This positive feedback often describes the breakfast as a great way to start the day, with the dining area being clean and well-stocked. Conversely, a notable number of guests expressed significant disappointment, reporting that the breakfast was limited, unappetizing, or even completely unavailable during their stay. Some reviews specifically mentioned a lack of hot items, with only sweets offered, or that the breakfast area was closed due to various issues, leading to a frustrating experience for those expecting a full meal.

Location & Accessibility
The hotel's location is generally considered convenient by many guests, situated just off the highway and providing easy access to local attractions, dining options, and shopping centers in the Hickory and Conover areas. Its proximity to landmarks like the Hickory Motor Speedway and the Hickory Metro Convention Center is often highlighted as a benefit for travelers. However, concerns regarding the immediate surrounding area and overall safety are frequently raised by a significant portion of guests. Some reviews describe the vicinity as a "bad area" or mention feeling unsafe due to observed activities like loitering, disturbances in the parking lot, or the presence of individuals who do not appear to be hotel guests. These negative perceptions of the environment outside the hotel can impact the overall guest experience, despite the convenience of its geographical placement.

Staff & Service
The staff and service at the hotel elicit a wide range of feedback. Many guests consistently commend the team for being friendly, helpful, and welcoming, often describing them as good-hearted and going above and beyond to assist with requests. Positive experiences include smooth and efficient check-in processes, attentive housekeeping, and a general willingness to ensure a pleasant stay. However, a significant number of reviews report highly negative interactions, citing instances of unprofessionalism, rudeness, and a lack of customer service from certain front desk personnel. Guests have described staff as dismissive, hostile, or argumentative, particularly concerning pricing discrepancies, refund requests, or issues with online bookings. There are also numerous complaints about difficulties with refunds and cancellations, with guests reporting being charged despite cancellations or being denied refunds for unsatisfactory stays. The pet-friendly service is mentioned, though some guests faced issues with unexpected fees or room assignments.

Additional Information
Beyond standard amenities, guests frequently comment on the hotel's ongoing maintenance and renovations, noting visible efforts to improve the property, such as the recently updated parking area. However, despite these efforts, many rooms are still described as outdated or in need of significant repair. Guests should be aware of various fees and deposits that have caused frustration, including unexpected incidental deposits, charges for children, or non-refundable policies, sometimes leading to disputes. Concerns about room security are prevalent, with reports of broken deadbolts, loose door handles, or doors that do not lock properly, prompting some guests to take extra precautions. A recurring theme in reviews is the presence of long-term residents or individuals engaging in sketchy activities on the property, which contributes to a general feeling of unease and safety concerns for many travelers. Some guests also reported issues related to past events, such as being charged for rooms during a hurricane when power was out and they could not stay.