Days Inn by Wyndham Fort Smith

This hotel is currently undergoing significant renovations, which is its defining characteristic, leading to a varied guest experience with both updated and older accommodations. Many guests highlight the friendly and helpful staff as a consistent positive, often going out of their way to assist. The convenient location is frequently praised, making it an ideal stop for road trippers and business travelers due to its proximity to local attractions and amenities. While some rooms boast comfortable beds, others find them too firm. Cleanliness receives mixed feedback, with many appreciating spotless rooms, though some report issues. The hotel is also noted as pet-friendly and accommodating for bikers. For families seeking value, the location and service are appealing. To ensure the best stay, it is advisable to inquire about the availability of a newly renovated room and consider booking directly to avoid potential issues with third-party reservations or loyalty programs.

Facilities & Amenities
The hotel offers a pool which some guests found clean and enjoyable, though others reported issues with its cleanliness or availability. A recurring concern is the elevator, frequently described as old, noisy, and sometimes out of order, prompting some guests to use the stairs. Parking is generally considered ample, although it can become full at times, particularly with work vehicles. The air conditioning system receives mixed reviews; some found it effective and quiet, while others experienced units that were loud, slow to cool, or completely non-functional. Similarly, refrigerators in rooms occasionally presented problems, such as freezing contents or failing to cool adequately, though staff sometimes replaced faulty units. Guests appreciate the availability of Wi-Fi, often noting its good speed. However, ice machines are sometimes reported as broken, and a laundry room is available for guest use, though some found the cost high.

Cleanliness & Room Comfort
Cleanliness is a highly debated aspect, with many guests commending their rooms as "super clean" and well-maintained daily, though a significant number reported issues ranging from dirty sheets and sticky floors to the presence of bugs or mold. Bed comfort also garners mixed opinions; many found the beds "comfortable" and conducive to a good night's sleep, but others described them as "hard as a rock" or "too firm." Noise levels vary, with some appreciating the quiet atmosphere despite proximity to the interstate, while others experienced disturbances from loud AC units or neighboring guests. The bathroom condition is another point of contention, with some praising clean facilities and good water pressure, contrasting with reports of missing shower curtains, clogged toilets, weak water pressure, or dated fixtures. Guests frequently noted a lack of sufficient towels and issues with in-room coffee makers being dirty or absent. A persistent issue for some is a pervasive musty or smoke smell in rooms and hallways. However, newly renovated rooms are consistently described as very nice, clean, and updated.

Dining & Food Quality
The complimentary breakfast receives highly mixed feedback from guests. Many found it "very good," "nice and fresh," and appreciated the availability of hot options such as eggs and sausage, along with waffles, pastries, and cereal. Some specifically praised the coffee as good and strong. However, a considerable number of guests expressed disappointment, describing the breakfast as "very poor," "underwhelming," or "horrendous," often citing a lack of variety or insufficient hot selections. There were reports of cold food, frozen items, or non-functional equipment like coffee makers and pancake machines. The overall food quality was sometimes perceived as subpar, leading some guests to suggest planning to eat elsewhere if breakfast is a priority.

Location & Accessibility
The hotel's central location is a significant advantage, consistently praised by guests for its convenience. It offers easy access to a variety of restaurants and shopping options, often within walking distance or a short drive, making it ideal for exploring the local area. Many appreciate its proximity to local landmarks and essential services, including a nearby hospital. The hotel is also situated right on the interstate, which makes it highly accessible for road trippers and those traveling through the area, yet many found it surprisingly quiet despite the traffic. Parking is generally considered ample, with plenty of spaces available, though some guests noted that the lot could become quite full, especially when work crews were staying at the property.

Staff & Service
The friendly staff is a standout feature, frequently receiving high praise from guests. Many describe the team as "wonderful," "super friendly," and "attentive," often going "above and beyond" to ensure a pleasant stay. Their helpfulness is consistently highlighted, with staff members readily assisting with requests, such as replacing faulty appliances or accommodating specific room needs for bikers. The check-in and check-out process is generally reported as quick and easy, contributing to a smooth experience. The hotel is also noted for its pet-friendly service, welcoming guests traveling with animals. While most feedback on staff is overwhelmingly positive, a few guests reported isolated instances of unhelpful or rude interactions, and some experienced delays at the front desk due to a lack of staff presence.

Additional Information
Guests should be aware that the hotel is currently undergoing extensive renovations, which can lead to a mix of updated and older facilities, and sometimes construction-related disruptions or smells. A common point of contention is the deposit policy, with many guests reporting unexpected or held deposits, sometimes for extended periods, leading to frustration. Several reviews advise against using third-party booking websites, recommending direct reservations with the hotel to avoid issues with rewards programs or reservation changes. The hotel maintains a pet-friendly policy, which is appreciated by animal owners, though some found suitable outdoor areas challenging to locate. While some guests felt secure, others raised security concerns regarding broken window locks or suspicious activity. The perceived value of the stay is mixed; many found it affordable and a good deal, while others felt it was overpriced given the condition of some rooms. Additionally, some guests encountered issues with handicap accessible rooms, such as beds being too high or not receiving the reserved room type.