Days Inn by Wyndham Fort Worth North / Fossil Creek

The hotel is primarily characterized by its budget-friendly nature, often attracting travelers seeking an economical stay, though many are met with significant disappointments. A recurring theme is the pervasive issue of uncleanliness and poor maintenance throughout the property, which frequently detracts from the overall guest experience. While some guests appreciate the convenient location near the highway, the hotel's most memorable feature, albeit a negative one, is the consistent feedback regarding its substandard conditions and unreliable service. This makes it a challenging choice for families or couples expecting a comfortable or hassle-free stay. To manage expectations, prospective guests should be prepared for potential issues with room upkeep and service quality, and it is advisable to thoroughly inspect rooms upon arrival and confirm all advertised amenities are available and functional.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities reveals numerous shortcomings. The elevator is a frequent point of concern, with reports of exposed wires, slow operation, and instances of it getting stuck, raising safety worries. The pool is often cited as being closed, small, dirty, and lacking seating, leading to disappointment for those hoping to use it. Many rooms suffer from issues with heating and air conditioning units, which are sometimes broken, lack control knobs, or are found turned off upon arrival. Essential in-room items like hairdryers, televisions, and phones are frequently reported as non-functional, missing, or having limited channels. Furthermore, smoke alarms are noted to be missing or improperly installed, and lighting fixtures often have missing bulbs or are broken. The ice maker receives mixed reviews, sometimes working and sometimes broken, while refrigerators are occasionally found to be dirty or non-operational.

Cleanliness & Room Comfort
The hotel's cleanliness and room comfort are overwhelmingly negative points for guests. Many reviews describe rooms as dirty, with findings such as black hair on floors, used washcloths left in tubs, and stained mattresses and sheets. Mold is frequently reported in bathrooms, particularly in showers and around faucets, alongside filthy bathroom tiles and corroded drains. A pervasive unpleasant odor, often described as stale smoke, mildew, or even urine, is a common complaint throughout the hallways and rooms. Guests also note significant maintenance issues, including baseboards coming off walls, cracked ceilings, broken doors, and damaged flooring. Noise levels are a major concern, with thin walls allowing for disturbances from loud neighbors, hallway traffic, and even parties. The beds are often found to be uncomfortable, and several guests reported bed bug infestations, leading to highly distressing stays.

Dining & Food Quality
The breakfast offering at the hotel is consistently described as severely lacking and a significant disappointment for guests. Many reviews characterize it as a "joke" or "basic," often consisting only of bread slices, a few muffins, and a limited selection of cereal. The coffee is frequently deemed undrinkable, and juice dispensers are often empty or contain warm, discolored beverages. Guests report arriving during advertised breakfast hours only to find the area completely cleaned up, with doors to food storage locked, or with virtually no items left. There is a notable absence of hot food options, fresh fruit, or even instant oatmeal. Some guests also mentioned a policy preventing them from taking food from the dining area to their rooms, further highlighting the restrictive and unsatisfactory nature of the breakfast experience.

Location & Accessibility
The hotel's location is one of its few positively noted aspects, often described as convenient and easily accessible, particularly for those traveling by highway. It is considered a good base for reaching local attractions, such as the Stockyards, within a reasonable driving distance. However, concerns about the immediate surroundings and safety are frequently raised, with some guests reporting feeling unsafe due to loitering individuals and even police presence. Parking facilities receive mixed feedback, with some finding them adequate while others report issues with overcrowding or feeling unsafe. For guests requiring accessibility features, the hotel falls short, as handicap-equipped rooms are often found to be inadequate, particularly concerning bathroom facilities like showers and tubs.

Staff & Service
Guest experiences with staff and service are predominantly negative, with numerous reports of rude and unhelpful interactions. The front desk personnel are frequently described as aggravated, lacking smiles, and demonstrating poor communication skills, often hanging up on guests or refusing to provide assistance. The check-in process is a common source of frustration, characterized by long waits, difficulty with identification, and instances where reservations are not honored or guests are denied rooms, even with proper documentation for service animals. Many guests report issues with deposits, which are often not clearly explained, charged inconsistently, or not refunded promptly. Housekeeping is criticized for being minimal, failing to clean rooms properly, or not providing essential items like fresh towels. Overall, the lack of customer service and a general unwillingness to resolve guest issues are recurring themes.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. A significant point of contention is the $50 deposit policy, which many guests find is not clearly communicated during booking, leading to unexpected charges upon arrival. There are numerous reports of booking issues, including reservations not being honored, rooms being double-booked, or guests being charged incorrect amounts. The hotel's pet policy is a major concern, with multiple instances of guests being denied entry with legitimate service animals, despite legal protections. Furthermore, guests frequently note that the online pictures of the hotel are highly misleading, portraying a much cleaner and more updated property than what is experienced in reality. Some guests also reported becoming ill during their stay and being denied reasonable accommodations like a late checkout.