Days Inn by Wyndham Henrietta/Rochester Area

This hotel is primarily characterized by its basic and no-frills accommodation, often described as a very budget-friendly option for those seeking a simple overnight stay. While many guests highlight the dilapidated appearance and pervasive lack of maintenance throughout the property, some appreciate the ease of check-in process and the occasional presence of hot water and clean sheets. The establishment appears to cater primarily to travelers who prioritize extreme affordability above all else and are not seeking extensive amenities or modern comforts. It is generally not recommended for families or couples looking for a comfortable or aesthetically pleasing environment, as the overall condition is frequently cited as a significant drawback. For those considering a stay, it is advisable to manage expectations regarding the property's condition and to confirm specific room features upon arrival, as experiences can vary significantly. Guests often suggest bringing personal comfort items, given the reported scarcity of basic provisions.

Facilities & Amenities
The hotel is widely reported to offer a very limited range of facilities and amenities, with many guests noting their complete absence or poor condition. Common complaints include the lack of a hairdryer, closet, luggage rack, and waste baskets in rooms. While some guests reported functional small refrigerators and microwaves, others found these appliances to be broken or missing. Despite being advertised, Wi-Fi connectivity was inconsistent, with many guests stating it was unavailable. The overall property is described as unkempt, with overgrown grounds, buckling walls in unused sections, and a general appearance of disrepair. Safety concerns were raised due to unlocked exterior doors and poor hallway lighting. However, a notable feature is the attached bar, which some guests found to be a convenient and enjoyable spot for entertainment.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is overwhelmingly negative, with many describing rooms as filthy, disgusting, and uncleaned. Common issues include dust everywhere, unvacuumed carpets, and yellow-stained pillows. Many rooms reportedly suffer from peeling paint, holes in walls, and mold in various areas, including the air conditioning units, box springs, and bathrooms. A pervasive unpleasant smell, often described as musty, moldy, or stale cigarette smoke, is frequently noted. Rooms are often described as small and cramped, lacking basic furniture like a chair. While some guests reported clean sheets and towels, and a few found the beds comfortable, others encountered stained mattresses, dirty linens, and even bed bugs or cockroaches. Issues with bathroom fixtures, including non-flushing toilets and broken tub plugs, are also common.

Dining & Food Quality
Feedback regarding dining and food quality is consistently negative, as the hotel largely fails to provide advertised services, leading to significant guest disappointment. Many visitors reported that no breakfast was offered at all, despite it being explicitly advertised as included in their stay, which was a major point of frustration. When any form of breakfast was mentioned, it typically consisted of only juice and coffee machines, which were frequently found to be out of order or completely empty, leaving guests without even basic morning beverages. Some guests noted that the only provision for breakfast was a single granola bar, which was considered entirely insufficient for a proper meal and a poor substitute for a promised amenity. The pervasive lack of any substantial food options or a functional restaurant on-site is a recurring theme in reviews, forcing guests to seek meals elsewhere and feeling that a key advertised service was not delivered, impacting their overall convenience and satisfaction.

Location & Accessibility
The hotel's location is generally considered convenient for specific purposes, particularly its proximity to RIT and easy interstate access, making it a practical choice for guests visiting the university or traveling through the area. Some guests found it to be a central location for their needs, appreciating the presence of nearby restaurants. However, the parking lot itself is frequently described as unkempt, with numerous potholes and a general appearance of disrepair, which can be challenging and inconvenient for vehicles. While "truck parking" is advertised, some larger vehicles found the space unsuitable for maneuvering, necessitating parking at a nearby truck stop. Concerns about the immediate surroundings and a general sense of unsafety, especially at night, are also noted by guests, impacting their comfort when moving outside the hotel premises and contributing to a feeling of unease.

Staff & Service
Feedback on staff and service is notably mixed among guests. While some visitors reported positive interactions, describing the front desk staff as friendly, polite, and helpful during check-in or when addressing minor issues like a non-working TV remote, many others had negative experiences. A significant number of guests found the staff to be unhelpful, unresponsive, or even rude, particularly when confronted with serious complaints about room conditions or requests for refunds. Instances of staff appearing unfamiliar with standard procedures or being unavailable at the front desk were also reported. Some guests felt their concerns were dismissed or that staff members were indifferent to their issues, leading to frustration and a sense of being unsupported during their stay.

Additional Information
A recurring theme in guest reviews is the hotel's reputation as a "rent by the hour" establishment, which significantly impacts the perceived atmosphere and clientele. Many guests were dismayed to find that the online photos used for booking were highly misleading and did not accurately represent the current, severely dilapidated condition of the property. This discrepancy often led to a sense of shock and disappointment upon arrival. The hotel's affiliation with a major brand is frequently cited as a source of embarrassment for the brand itself, with guests questioning how such a property can operate under its name. Some guests reported feeling unsafe on the premises, contributing to an overall unsettling experience. Additionally, a guest noted a specific instance where hotel management attempted to dictate room temperature usage, and a Diamond member reported no available upgrades, highlighting a lack of benefits for loyalty program participants.