Days Inn by Wyndham San Antonio Splashtown/ATT Center

The hotel's signature feature is its convenient location, offering easy access to downtown areas, military bases, and specific venues like the Frost Bank Center, making it an ideal base for exploring the city. It is particularly well-suited for budget-conscious travelers and visitors attending local events or military graduations who prioritize affordability and accessibility. Guests often find the comfortable beds and the presence of a refreshing pool to be notable amenities. The friendly staff also contributes positively to the stay, despite the hotel's overall condition. For those planning a short stay or needing a place to rest during their travels, the hotel provides a functional option. To enhance your experience, it is advisable to be aware of the hotel's deposit policy upon check-in and to manage expectations regarding the property's need for updates, as many reviews highlight its aging infrastructure.

Facilities & Amenities
Many guests appreciate the hotel's pool, often described as clean, a good size, and a popular spot for children and families seeking relaxation. While some note the water can be cold, it remains a valued amenity for enjoyment and a welcome respite. The availability of convenient parking is frequently highlighted, with ample space provided for guests, which significantly eases arrival and departure. Internet and streaming services are available, ensuring guests can stay connected, though some have reported slow speeds that can hinder usage. The AC units are generally effective, with some guests praising their cooling performance, although a few noted that units might be off upon arrival or not cool rooms sufficiently, requiring time to adjust. Overall, while the facilities are functional, many guests suggest that the property is older and in need of significant renovation to modernize its appearance and amenities, impacting the overall guest experience.

Cleanliness & Room Comfort
Feedback on cleanliness is highly mixed; while some guests found their rooms clean and appreciated the efforts of housekeeping, many others reported significant issues, including stains on walls and ceilings, dirty carpets that left feet black, and the presence of bugs, including roaches and bed bugs. Room condition is frequently described as outdated and in need of repair, with common complaints about holes in walls, broken furniture, water damage, and torn lamp shades. Most guests found the beds comfortable, ensuring a restful night's sleep, and noted that the bedding was well-maintained. However, a few found the beds to be too hard. Noise is a recurring concern, with many guests reporting significant traffic noise from nearby highways and general disturbances from surrounding areas, impacting their ability to rest. Bathrooms often received negative comments regarding mold, missing tiles, loose or noisy toilets, and broken fixtures like sinks or showerheads, with some reporting a lack of hot water.

Dining & Food Quality
The complimentary breakfast consistently receives overwhelmingly negative feedback from the majority of guests, significantly impacting their morning experience. It is widely described as very basic and disappointing, typically consisting of only toast, cold cereal, and coffee, with limited or no refills. Many guests expressed a strong desire for more variety, such as eggs, waffles, or fresh fruit, finding the current offerings insufficient for a satisfying start to the day. Items like milk or pastries were often unavailable or quickly depleted, leading to frustration. Some even found the coffee to be just hot water or the juice to be warm, further detracting from the experience. The breakfast area itself was sometimes described as old or not clean, though a few found it orderly, but the lack of substantial food options remains a primary complaint.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy reach of downtown areas, military bases, and specific venues like the Frost Bank Center. Its proximity to the freeway ensures convenient access for travelers. While the location offers convenience, guest opinions on the immediate neighborhood are divided; some felt safe and secure, while others described it as a "bad area" or noted the presence of homeless individuals, which impacted their sense of security when walking around. Parking is generally considered convenient and ample, providing ease of access for guests traveling by car. The hotel's accessibility also extends to ride-sharing services, with drivers easily finding the location.

Staff & Service
The staff consistently receives praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted positive interactions, describing employees as pleasant, professional, and kind, contributing to a welcoming atmosphere. Housekeeping staff are particularly noted for their diligence, with guests appreciating their efforts in maintaining room cleanliness and offering fresh towels and soaps. The check-in process is generally described as smooth and quick. However, a recurring issue involves the deposit return, with some guests experiencing delays or difficulties in getting their security deposits back, leading to frustration and repeated follow-ups. While most interactions are positive, a minority of guests reported instances of unresponsiveness or rudeness from front desk personnel, particularly when addressing room issues or deposit concerns.

Additional Information
A significant point of contention for many guests is the $50 deposit fee, which is often unexpected and not clearly communicated at the time of booking. Guests frequently report delays or difficulties in receiving their deposit back after check-out, sometimes requiring multiple calls or extended waiting periods. Many guests noted a considerable discrepancy between the hotel's online pictures and its actual condition, describing the property as much older, more run-down, and less appealing than depicted. This often led to disappointment and a feeling that parts of the hotel appeared abandoned. The hotel is widely perceived as being in urgent need of renovation and updating to address its aging infrastructure and improve the overall guest experience. Some guests reported issues with non-smoking rooms smelling strongly of smoke, indicating potential challenges with enforcing the hotel's smoking policy.