Days Inn by Wyndham Santa Fe New Mexico

This hotel, while often noted for its value and a potentially appealing large outdoor pool and courtyard, frequently falls short of guest expectations, presenting a mixed experience for visitors. Its intended signature feature, the pool area, is often highlighted, though its availability and condition are a recurring concern. The hotel primarily attracts budget travelers, road trippers, and pet owners seeking an affordable stay, with some business clients also finding the spacious rooms suitable. However, families might find the surrounding area less ideal. To manage expectations, guests should be aware that the hotel is undergoing a slow renovation process and that online photos may not accurately reflect its current state.

Facilities & Amenities
The outdoor pool is a prominent feature, described by some as large and beautiful, offering a nice view of the courtyard. However, a significant number of guests reported that the pool was closed, empty, dirty, or had no water during their stay, with some noting it had been in disrepair for years. This was a major disappointment for many, especially those traveling with children. The Wi-Fi connectivity received mixed reviews, with some finding it functional while others experienced poor or non-existent service. Common areas, including the lobby and dining room, were frequently described as having an unpleasant odor, being dirty, and showing signs of disrepair, such as falling ceiling tiles and unfinished construction. A fitness center was mentioned, but with reports of broken equipment.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort was highly varied. While some guests found their rooms to be clean and adequately sized with comfortable beds, a substantial number reported significant issues. Common complaints included dirty or stained sheets and bedding, the presence of hair, trash, or even animal feces upon arrival. Some rooms were noted to have an unpleasant smell, ranging from smoke to cat urine or a general musty odor. In-room amenities often presented problems: refrigerators and microwaves were sometimes missing or non-functional, televisions did not work, and AC units were loud or ineffective. Bathrooms frequently drew criticism for being dirty, having cracked bathtubs, clogged drains, no hot water, or broken toilets. Noise from other guests or outside the room was also a concern for some.

Dining & Food Quality
The complimentary breakfast was a frequent topic of discussion among guests, though feedback was largely negative. Many described the offerings as minimal, with limited choices and items often running out. Common complaints included cold biscuits and gravy, stale bagels, and a general lack of variety, particularly in terms of fresh fruit, yogurt, or protein options. Some guests found the quality to be sub-par, with one mentioning salty scrambled eggs or sub-par breakfast pizza. While some found it "simple but nice" or "decent," many opted to eat elsewhere due to the poor selection and quality. An attached restaurant was mentioned, but guests noted it was often closed.

Location & Accessibility
The hotel's location received mixed reviews. Some guests appreciated its proximity to local attractions like Meow Wolf and downtown Santa Fe, as well as the convenience of a nearby bus stop. However, a significant number of reviews highlighted concerns about the surrounding neighborhood. Many described the area as sketchy, run-down, or unsafe, noting the presence of individuals causing discomfort. These concerns led some guests to feel uneasy, particularly at night, and impacted their overall sense of security. Parking was generally available, with some guests finding it safe, though there were isolated reports of vehicle break-ins.

Staff & Service
The staff received highly polarized feedback. Many guests praised the friendly staff, describing them as helpful, accommodating, and providing excellent service, particularly during check-in. Some appreciated the quick and efficient process. Conversely, a substantial number of reviews reported negative interactions, citing rude, unprofessional, or indifferent staff members. Instances of long waits at the front desk, staff being unresponsive, or even outright disrespectful behavior were noted. Issues with housekeeping were also a recurring theme, including rooms not being cleaned adequately or staff entering rooms without proper notice. A common point of frustration was the hotel's policy regarding refunds, which guests reported were frequently denied even when significant issues arose.

Additional Information
Guests should be aware that the hotel often appears to be undergoing renovations or has unfinished construction projects, which can contribute to a dusty environment or a general sense of disrepair that does not align with online images. There were reports of a significant number of long-term residents staying at the property, which some guests found contributed to an uncomfortable atmosphere. Issues with deposits were also noted, with some guests reporting higher cash-only deposits than expected or difficulties in receiving their deposit back. Furthermore, several guests experienced problems with their booking, such as not receiving the room type or amenities they reserved, or even being assigned an already occupied room. The hotel has a pet-friendly policy, though some guests found suitable areas for pets challenging.