Days Inn by Wyndham Staten Island

This hotel is consistently praised for its cleanliness and friendly staff, making it a suitable option for budget-conscious travelers and those seeking a convenient base for exploring New York City via the Staten Island Ferry. Its relatively new construction contributes to a fresh appearance, and many guests find the rooms comfortable despite their compact size. While the hotel offers a good value, especially compared to Manhattan accommodations, potential guests should be prepared for a commute to other boroughs. To ensure a smooth stay, it is advisable to confirm all charges and policies, especially regarding deposits and parking, before arrival.

Facilities & Amenities
Most guests find the hotel's facilities to be clean and well-maintained, contributing to a comfortable stay. The availability of a microwave and refrigerator in the rooms is a welcome convenience for many, allowing for food storage and preparation. However, some guests note a lack of certain in-room amenities such as a coffee maker or tea kettle, requiring them to go downstairs for hot beverages. The lobby is described as very small, which might feel cramped during busy periods. While there is no dedicated parking lot, guests often manage to find street parking nearby, though this can be challenging at times. The hotel also lacks a swimming pool or a fitness center, which some travelers might expect.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. The beds are consistently reported as comfortable, ensuring a restful night's sleep, though some mention noisy box springs. Rooms are often described as small or tiny, which can be a drawback for those seeking more space. A significant recurring issue is noise, with guests frequently hearing conversations, intimate interactions, and even fighting from adjacent rooms or the hallway, indicating poor soundproofing. Some rooms have an unpleasant smell, including cigarette smoke or marijuana, despite no-smoking policies. Essential in-room amenities like an iron, closet, blow-dryer, or even basic toiletries like shampoo and soap are often missing or not replenished, leading to inconvenience for guests.

Dining & Food Quality
Feedback on the hotel's dining options, primarily breakfast, is mixed but leans towards disappointment. Most guests describe the complimentary breakfast as very basic, with limited choices such as pastries (croissants are specifically mentioned as good), fruit, and coffee. Some reviews indicate that the food is often not replenished promptly, or that essential items like bowls or cups are missing. The quality and variety are generally considered subpar for the price, with some guests suggesting it's not worth relying on. There is no mention of a full restaurant or room service for other meals, implying guests need to seek dining options outside the hotel.

Location & Accessibility
The hotel's location receives mixed reviews, often described as being in an industrial area or "the hood" on Staten Island, which some guests find unappealing or unsafe at night. However, its proximity to the Staten Island Ferry is a significant advantage for those planning to visit Manhattan, offering a free and convenient commute. Guests appreciate being close to shops and restaurants, particularly Mexican establishments, though the quality of nearby dining can be inconsistent. A major drawback is the lack of dedicated parking, forcing guests to rely on street parking, which is often scarce and can be challenging to find, especially late at night. Some rooms offer views of a cemetery or abandoned buildings rather than the advertised "seaside view."

Staff & Service
The hotel staff generally receives high praise for being friendly, professional, courteous, and helpful. Many guests highlight positive interactions during check-in and appreciate the staff's willingness to assist with directions or other requests. However, there are notable instances of poor service, including issues with communication, particularly regarding early check-in fees or reservation cancellations due to language barriers. Some guests report a lack of room service or daily housekeeping, requiring them to request towels or other necessities from the front desk. There are also complaints about staff attitude, especially concerning deposit issues or unaddressed maintenance problems like lack of hot water.

Additional Information
Guests should be aware that the hotel has a policy of charging a safety insurance deposit upon check-in, which is typically refunded within one to two weeks after check-out. There are also reports of unexpected additional fees or discrepancies between quoted and charged amounts, which can cause frustration. The hotel's pet-friendly policy is mentioned, though finding suitable outdoor areas for pets might be challenging. Some guests note that the hotel is relatively new, which contributes to its clean appearance. The hotel's policy on late check-out involves an hourly fee, which some guests find to be high. The presence of an ice machine is noted, though it may not be available on every floor.