Days Inn by Wyndham Topeka

This hotel is primarily noted for its friendly and helpful staff, who consistently receive praise for their accommodating nature and polite demeanor, often making a positive impression despite other challenges. While the hotel's convenient location is a significant draw, placing guests close to various attractions and amenities, the overall guest experience is heavily impacted by widespread issues. This destination is best suited for budget-conscious travelers or those seeking a quick overnight stay who prioritize a central location and helpful service over extensive amenities or pristine conditions. To ensure a smoother visit, it is advisable to confirm the operational status of all advertised facilities directly with the hotel and manage expectations regarding room maintenance and cleanliness.

Facilities & Amenities
Guests frequently report significant issues with the hotel's advertised facilities. The swimming pool is often described as freezing, murky, green, or closed entirely, leading to considerable disappointment, especially for families. The hot tub is almost universally reported as broken, empty, or out of commission. Many rooms lack essential amenities, with refrigerators and microwaves frequently noted as non-functional, leaking, or entirely missing. Similarly, televisions are often found to be broken or have non-working remotes, and in-room phones are frequently reported as inoperable. Concerns are also raised about the absence of smoke detectors or their improper installation, posing a safety risk. The air conditioning units are sometimes described as loud or ineffective, and the lack of an elevator can be problematic for guests with mobility challenges or heavy luggage.

Cleanliness & Room Comfort
The most prevalent and severe feedback concerns the hotel's cleanliness and room comfort. Numerous guests describe rooms as filthy, disgusting, or unclean, citing sticky floors, stained sheets and comforters, and the presence of unpleasant items or unwanted pests like cockroaches. Many reviews highlight significant maintenance issues, including holes in walls, peeling paint, cracks in walls or ceilings, and uneven floors. The bathrooms are frequently criticized for being dirty, having broken doors, clogged drains, or lacking basic supplies like towels and toilet paper. While some guests report quiet stays, others mention disturbances from loud neighbors or slamming doors. A pervasive issue across the property is the strong, unpleasant odors, often described as musky or like stale smoke, which detracts significantly from the overall comfort.

Dining & Food Quality
Feedback regarding dining is overwhelmingly negative, primarily focusing on the hotel's breakfast offerings. Despite being advertised as included, guests consistently report that the continental breakfast is either not available at all or is extremely limited. Many describe it as a "bagged breakfast" consisting of only a small muffin, a fruit, or a granola bar, with no coffee, juice, or other typical breakfast items. Some reviews indicate that the lack of a proper breakfast is due to health department issues or the absence of a food license. This discrepancy between advertised amenities and actual provision leads to significant disappointment and frustration among guests who expect a more substantial start to their day.

Location & Accessibility
The hotel's location is consistently highlighted as one of its primary advantages. Guests appreciate its central position, noting its convenience and easy access to various points of interest. It is frequently mentioned as being close to downtown, making it suitable for exploring the city's attractions, shopping areas, and dining options. The proximity to major travel routes also makes it a practical choice for those passing through or needing quick access to transportation. However, some guests express concerns about the parking lot, describing it as poorly lit or feeling unsafe, with reports of individuals loitering, which can detract from the perceived security of the area.

Staff & Service
Despite the numerous facility and cleanliness issues, the staff at this hotel consistently receives high praise for their friendliness, helpfulness, and polite demeanor. Guests frequently commend the quick check-in process and the staff's willingness to accommodate requests, such as room changes when issues arise. Many reviews highlight specific positive interactions with front desk personnel, describing them as accommodating and professional. However, some guests report difficulties with key cards frequently deactivating, requiring multiple trips to the front desk. A recurring point of contention is the hotel's policy regarding refunds, with many guests stating that their requests for refunds were denied, even in cases of severe dissatisfaction with their stay.

Additional Information
Several important details, not fitting into other categories, frequently emerge from guest reviews. A significant concern is the hotel's overall safety and security, with numerous reports of broken door locks on both rooms and exterior entrances, contributing to a sense of unease. Guests also mention the absence of fire alarms in some rooms, raising serious safety questions. Despite an advertised non-smoking policy, many guests report strong, unpleasant odors throughout the property, including in non-smoking rooms. The hotel's pet-friendly policy is noted, though some guests mention challenges with finding suitable areas for pets. Furthermore, guests frequently report issues with deposits not being returned, adding to financial frustration.