Days Inn by Wyndham West Des Moines / Clive

This hotel primarily appeals to budget-conscious travelers and pet owners seeking an affordable overnight stay, often chosen for its value proposition. While some guests commend the friendly staff and convenient location, the overall experience is significantly impacted by pervasive issues with cleanliness and the general room condition. The property appears to be undergoing renovations, which are often incomplete or poorly executed, leading to a highly inconsistent guest experience. Many guests highlight the importance of managing expectations due to the hotel's lower price point. To ensure a smoother stay, it is advisable to confirm the availability of specific amenities and clarify the deposit policy prior to arrival, as these are recurring points of concern for visitors.

Facilities & Amenities
Guests frequently report significant discrepancies between advertised amenities and what is actually available, most notably the absence of a pool despite online listings. While Wi-Fi is generally present, some guests experienced connectivity issues. Televisions are a common source of frustration, often reported as not working, having poor reception, or requiring multiple remotes. In-room amenities like refrigerators and microwaves are typically provided, though the functionality of air conditioning and heating units can be inconsistent, with some guests noting excessive noise or poor temperature control. Common areas, including elevators and lighting in corridors, are often described as dirty, slow, or poorly maintained. Many rooms also lack expected conveniences such as ironing boards and irons, or functional hair dryers.

Cleanliness & Room Comfort
A predominant concern among guests is the widespread lack of cleanliness and the poor room condition. Many reviews detail issues such as the presence of pests like roaches and mice, pervasive mold, unpleasant odors (including smoke, pet urine, or mustiness), and visible stains on linens and surfaces. Rooms are frequently described as outdated furnishings, with chipped paint, cobwebs, and broken fixtures. Guests often report uneven floors, exposed wiring, and doors that do not close or lock properly. While some guests found the bed comfort satisfactory, others reported uncomfortable mattresses, squeaky frames, or inadequate pillows. Noise levels, both from adjacent rooms and external sources like the interstate, are a frequent complaint, significantly impacting sleep quality. Bathrooms are particularly problematic, with reports of dirtiness, lime stains, broken fixtures, slow-flushing toilets, and a lack of consistent hot water.

Dining & Food Quality
The complimentary breakfast offered at the hotel consistently receives negative feedback, primarily due to its minimal selection and quality. Guests describe the options as very limited, typically consisting only of waffles, cereal, and toast. There is a notable absence of healthier choices such as fruit, yogurt, eggs, or meat. Many guests reported issues with the breakfast setup, including items not being ready at the advertised time, a lack of refills, or the area being cleaned up prematurely. The quality of juice is often described as bland or watered down, and coffee availability can be inconsistent, with some guests finding the machines empty or the coffee unappealing.

Location & Accessibility
The hotel's central location is generally considered a positive aspect, offering convenient interstate access and proximity to various local attractions, shopping, and dining options. Guests appreciate the ease of finding the property and the availability of parking, including space for larger vehicles like U-Haul trucks. However, the close proximity to the interstate often results in noticeable interstate noise that can be heard within the rooms, affecting guest comfort. While the location is convenient for many, some guests with mobility challenges noted difficulties with physical accessibility, such as uneven flooring and the absence of walk-in showers for those who are disabled.

Staff & Service
Feedback regarding the staff & service is mixed. Many guests commend the friendly staff and their helpfulness during check-in, with some individuals receiving specific praise for their accommodating nature. However, other guests reported issues with the check-in process being slow, long lines, or staff being unresponsive or difficult to understand due to language barriers. Maintenance requests are often met with inconsistent responsiveness, with some issues being addressed quickly while others are ignored. A significant and recurring point of contention is the hotel's deposit policy, with numerous guests reporting difficulties in receiving deposit refunds, particularly when a cash deposit is required.

Additional Information
A major point of concern for many guests is the hotel's deposit policy, which frequently requires a cash deposit that is often not promptly refunded, leading to frustration and a sense of being misled. The property is often undergoing renovations, which are not always disclosed at the time of booking and can impact the availability of services or the overall guest experience, with some areas appearing unfinished or poorly executed. For guests traveling with pets, the pet policy is a notable feature, though some found unexpected additional charges or restrictions, such as limitations on specific floors. An early check-in fee has also been mentioned by some guests as an unannounced charge.