Days Inn of Reidsville

Despite significant challenges noted by many guests, this hotel is often recognized for its convenient location near major highways, making it a practical stop for transient travelers seeking easy access. A recurring positive theme is the friendly demeanor of the front desk staff, who are frequently praised for their helpfulness during check-in. However, the hotel faces widespread criticism regarding room cleanliness and overall comfort, with numerous reports of unsanitary conditions and maintenance issues. While some guests find it suitable for a brief, budget-conscious stay, it is generally not recommended for families or solo female travelers due to pervasive concerns about safety and room quality. To ensure a more satisfactory experience, guests are advised to thoroughly inspect their room upon arrival and exercise caution when providing credit card details, as unauthorized charges have been reported.

Facilities & Amenities
Most guests found the facilities to be in poor condition, significantly impacting their stay. Many rooms were reported to have broken security locks, missing smoke detectors, and damaged peepholes, raising safety concerns. The air conditioning units frequently malfunctioned or were excessively loud, leading to uncomfortable room temperatures. Guests also noted issues with basic amenities, such as broken lamps, non-functional remote controls, and clogged sinks. The ice machine was often out of order, and the vending machines were frequently empty. Furthermore, the hotel lacks an elevator, which can be inconvenient for guests with mobility issues or heavy luggage. While some rooms were described as large, the overall state of the facilities suggests a need for significant maintenance and upgrades to meet guest expectations.

Cleanliness & Room Comfort
The hotel receives widespread and severe criticism regarding cleanliness and room comfort. Many guests reported finding stained bed linens, dirty towels, and unclean bathrooms with visible hair, mold on shower curtains, and filthy exhaust fans. A pervasive issue was the strong cigarette smoke smell in non-smoking rooms, often accompanied by other unpleasant odors. Numerous reviews detailed encounters with bugs and roaches, leading to highly unsatisfactory stays. The beds were frequently described as uncomfortable, with reports of broken frames, old mattresses that were lumpy or hard, and even bedbugs. Some guests also experienced significant noise levels from outside or adjacent rooms, disrupting their sleep. While a few guests found their rooms to be clean and comfortable, the majority of feedback indicates a critical need for improved housekeeping and room maintenance.

Dining & Food Quality
Guest feedback on dining options is predominantly negative, with many reporting a significant lack of quality and variety. The complimentary breakfast is frequently described as minimal or non-existent, often consisting only of a muffin and poor-tasting orange juice. Some guests noted that the breakfast area lacked basic necessities like sugar and milk, further diminishing the experience. The coffee available in the lobby was often criticized for being weak or having congealed creamer, making it unappealing. Several reviews indicated that the hotel had ceased offering a full breakfast for an extended period, despite it being advertised as an amenity. Overall, the food quality and selection are consistently cited as major areas for improvement, failing to meet guest expectations for even a basic morning meal and leaving many guests seeking alternatives elsewhere.

Location & Accessibility
The hotel's location is generally considered a significant advantage by guests, particularly its convenient proximity to major highways, making it easily accessible for travelers arriving by car. Many appreciate its placement near various food establishments, offering convenient dining options within a short distance, which is beneficial for those on the go. The parking lot is frequently noted for being well-lit, contributing to a sense of safety for guests and their vehicles, especially during evening hours. While most reviews highlight the benefits of its accessibility for quick stopovers or work-related stays, a few guests expressed concerns about the immediate surrounding area, suggesting it might not be ideal for extended leisure. Overall, the hotel's strategic position near key transportation routes and amenities is a consistent positive point for those prioritizing convenience and ease of travel.

Staff & Service
Feedback on staff and service is notably mixed, with guests reporting both positive and highly negative experiences. Many guests consistently praise the front desk staff for being friendly, helpful, and facilitating a quick check-in process. However, numerous reviews highlight significant issues with management and other hotel personnel. Some guests reported rude or aggressive interactions with managers, particularly when addressing room issues or refund requests. There are recurring complaints about housekeeping and maintenance being unresponsive or performing poorly, with instances of staff entering rooms without permission. Furthermore, several guests experienced difficulties with refunds and reported unauthorized charges on their credit cards, leading to frustration and distrust. The overall impression of service varies widely, with initial positive interactions often overshadowed by later negative experiences.

Additional Information
Guests should be aware of several important details when considering this hotel. A significant concern raised by multiple guests involves unauthorized charges appearing on credit cards, sometimes for substantial amounts, even after payment has been settled through other means or loyalty points. There are specific warnings about providing credit card information due to these recurring issues, including instances of double-charging pet deposits. Some guests advise booking well in advance, particularly if a downstairs room is preferred, as availability can be limited. The hotel has also been noted for providing misleading information regarding amenities, such as the availability of breakfast. While some guests mentioned the hotel's affiliation with a rewards program, the overall experience with billing and service often detracts from potential benefits.