Days Inn & Suites by Wyndham Duluth by the Mall

The hotel offers a welcoming stay, distinguished by its recent remodel and inviting pool and hot tub area, making it a memorable choice for guests. Many appreciate the consistently clean rooms, comfortable beds, and the generally friendly staff who strive to provide good service. Its prime location directly across from a major mall and close to various dining options makes it particularly appealing for shoppers and families seeking convenience. Pet owners also find the hotel accommodating, though specific policies should be noted. The hotel is also well-suited for business travelers and those attending local events, offering a quiet and comfortable base. To enhance your visit, it is advisable to confirm the operational status of the hot tub upon booking and be aware of potential additional charges for services like early check-in or in-room safe usage.

Facilities & Amenities
Guests frequently highlight the hotel's recreational offerings, particularly the pool and hot tub, which are often described as clean and well-maintained, providing a relaxing experience for many. However, some visitors have reported instances of the hot tub being out of service for repairs or the pool water being quite cold. The hotel also features a fitness center equipped with weights and cardio machines, though some note the need to turn on the AC unit in advance. Complimentary Wi-Fi is available, and guests appreciate the convenience of ice machines and vending machines. A delightful touch mentioned by many are the freshly baked cookies offered in the evenings. It is important to note that the hotel lacks an elevator, which can be challenging for guests with heavy luggage or mobility needs, though accessible parking and chair lifts for the pool and hot tub are available.

Cleanliness & Room Comfort
The hotel generally receives praise for its clean rooms and public areas, with many guests noting the updated appearance following recent renovations. While the beds are frequently described as comfortable, some guests found them to be too firm or noted issues with springiness in pull-out sofas. Room sizes vary, with some guests enjoying spacious rooms while others found their accommodations to be small. A recurring point of feedback concerns the bathrooms, which are often described as very small, with some mentioning low-set shower heads and issues with water pressure or drainage. Despite efforts to maintain a quiet environment, some guests reported noise levels from thin walls, hallways, or highway traffic. Amenities like coffee makers are appreciated, though some older AC units were noted for being loud or having temperature regulation issues.

Dining & Food Quality
The complimentary breakfast at the hotel is a significant highlight for many guests, consistently praised for its variety and quality. The spread typically includes a range of hot breakfast items such as eggs, sausage, biscuits and gravy, and pancakes, alongside continental options like cereals, muffins, and juice. Many appreciate the availability of gluten-free bagels and the attentive staff who ensure food items are replenished promptly. While most reviews are positive, some guests noted a lack of daily change in the hot food selection over longer stays, and a few mentioned issues with cold food or expired items. The coffee is generally well-received, though some found it weak. The breakfast area can become crowded during peak times, and some guests found the 9 AM weekday closing time to be early. The evening cookies are also a popular and tasty amenity.

Location & Accessibility
The hotel's central location is a significant draw, positioned directly across from a prominent mall and surrounded by a wide array of restaurants and shopping options, providing immense convenience for guests. This prime spot allows for easy access to various local attractions, including the DECC and Canal Park, typically reachable within a 10 to 15-minute drive, making it ideal for sightseers. Its proximity to the airport is also a notable advantage for travelers. While the location is highly praised for its accessibility, some guests have noted that the property is situated on a hill, which could present challenges with parking or navigating the driveway, particularly during adverse weather conditions. Despite this, accessible parking is conveniently available near the entrance, and the overall ease of access to major roadways is consistently highlighted as a key benefit, simplifying travel around the area.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, with many guests highlighting their accommodating nature and willingness to assist with various requests. The check-in process is often described as quick and efficient, contributing to a positive first impression. Guests appreciate the attentive service from housekeeping, though some noted that daily room cleaning might require a specific request. While the majority of feedback on service is positive, a few isolated incidents of perceived rudeness or unhelpfulness from certain individuals have been reported, particularly concerning early check-in requests or specific group accommodations. Despite these rare instances, the overall sentiment points to a dedicated team committed to providing a pleasant stay, often going above and beyond to ensure guest satisfaction.

Additional Information
Guests should be aware of several important details that enhance or impact their stay. The hotel has a pet policy that allows animals, often with an affordable fee, but it strictly prohibits leaving pets unattended in rooms, even in kennels. There are also specific rules regarding barking dogs, with potential charges for guest refunds if complaints arise. Some guests have noted extra charges for amenities like the in-room safe or for early check-in, so it is advisable to clarify these upon booking. The hotel has undergone a significant remodel or renovation recently, contributing to its updated appearance. For guests with mobility needs, the hotel offers accessible rooms with features like roll-in showers and automated blinds, and chair lifts are available for the pool and hot tub, demonstrating a commitment to inclusivity.