Days Inn & Suites by Wyndham Hickory

The hotel is often highlighted for its exceptional staff hospitality and a genuine willingness to go above and beyond for guests, making it a memorable stay for many. This dedication to service, combined with generally spacious rooms and a convenient location, contributes to a positive overall impression. It is particularly well-suited for families seeking accommodating service, pet owners who appreciate the welcoming policy and nearby walking trails, and business travelers who benefit from the supportive staff. Budget-conscious travelers also find the rates reasonable. To ensure the best experience, guests are advised to confirm their room type upon arrival and consider requesting a non-smoking room to avoid potential odor issues.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays, though experiences can vary. An indoor pool is available, which some guests found enjoyable and well-positioned, while others expressed disappointment, noting it was either unavailable or too small and crowded. A fitness center is also provided for guests wishing to maintain their routines. Many rooms feature jacuzzi tubs, which are a popular amenity for relaxation. The availability of free Wi-Fi is consistently appreciated, allowing guests to stay connected. Additionally, conveniences like ice machines and vending machines are present, catering to immediate needs and adding to the overall comfort of the stay.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Some guests reported their rooms to be very clean, fresh-smelling, and comfortable, with spacious layouts and comfy beds ensuring a restful night's sleep. However, a significant number of reviews highlighted considerable issues, including unpleasant smells (stale smoke, strong cleaning chemicals, or other odors), dirty floors (sticky, stained carpets, or visible debris), and stained or torn furniture such like couches and chairs. Bathroom conditions also varied widely, with reports of mold, peeling paint, loose fixtures, and unclean tubs. Noise from adjacent rooms or outside was a recurring concern for some, impacting sleep quality. In-room amenities like TVs, refrigerators, and microwaves were generally present, though some guests experienced issues with their functionality.

Dining & Food Quality
The hotel's complimentary breakfast receives highly mixed to predominantly lukewarm feedback. While the convenience of a free meal is appreciated, many guests found the offerings to be quite limited. Typical items include waffles, cold cereal, muffins, pastries, and pre-packaged sausage biscuits. The absence of hot food options is a common complaint, and some guests noted issues with coffee availability or unsanitary conditions like gnats in the breakfast area. The overall quality is often described as basic or disappointing, leading many to seek more substantial or varied breakfast options at nearby restaurants. Some reviews also mention a shift to "grab and go" bags, further restricting choices and impacting the dining experience.

Location & Accessibility
The hotel's location is widely regarded as a significant advantage, offering easy access to the main highway and placing guests conveniently close to various restaurants and shopping centers. Its proximity to town and downtown areas makes it an ideal base for exploring local attractions and amenities. For guests traveling with pets or those who enjoy outdoor activities, the nearby walking trails are a notable benefit. The presence of a Waffle House just a few steps away is frequently highlighted as a convenient dining option. While parking facilities are available on-site, some guests have reported issues with debris in the parking lot, which can affect vehicle cleanliness.

Staff & Service
The staff at the hotel consistently garners high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the front desk personnel for their kindness, compassion, and knowledge, contributing to a welcoming atmosphere. The check-in process is frequently described as quick and efficient, setting a positive tone for the stay. Staff members are often highlighted for their willingness to accommodate requests, such as providing plungers, facilitating room changes, offering conference rooms for specific needs, or promptly assisting with extra towels. This commitment to customer service is a recurring theme, though a few isolated reviews mention less positive interactions with certain individuals.

Additional Information
Guests should be aware of certain operational details that may impact their stay. A security deposit is typically required upon check-in, which, while refundable, may take several days (often 5-7) to be processed back to the guest's account. The hotel maintains a pet-friendly policy, which is a significant draw for many travelers, although some guests noted challenges with finding suitable areas for pet relief on the property and occasional issues with pet waste. Housekeeping services may not be daily, with some reviews indicating towel changes occurring every three days. While designated smoking rooms or floors are available, the smell of smoke can sometimes permeate common areas or even non-smoking rooms, affecting the overall ambiance for some guests.