Days Inn & Suites by Wyndham Johnson City

The hotel is primarily noted for its attached Chinese/Thai restaurant and bar, which many guests highlight as a significant positive aspect of their stay, offering convenient dining and a pleasant atmosphere. However, the property itself is frequently described as being in a state of considerable disrepair, with numerous reports of cleanliness issues and general datedness. Despite these challenges, the hotel often serves as a practical choice for budget-conscious travelers seeking an overnight stopover or a short-term stay. Its affordability and basic accommodations also appeal to some long-term guests who appreciate the extended stay options. For those attending local events, such as NASCAR races, its location proves convenient. Guests should manage their expectations regarding the hotel's overall condition and be prepared for potential maintenance issues. It is advisable to confirm the operational status of specific amenities, particularly the pool, before booking, and to consider alternative breakfast arrangements.

Facilities & Amenities
A recurring point of concern among guests is the hotel's pool, which is consistently reported as closed, out of service, or in a state of disrepair, often appearing to have been non-operational for an extended period. This is a significant disappointment for many who booked with the expectation of using it. Beyond the pool, several guests noted issues with in-room appliances; refrigerators were frequently found to be non-functional or not cooling properly, and microwaves were also reported as broken. The elevator is another common complaint, described as noisy, rickety, dirty, and sometimes having exposed panels, which detracts from the guest experience. On a more positive note, the hotel features an attached bar and restaurant, which are often praised by guests as convenient and enjoyable amenities, providing a welcome option for dining and socializing on-site.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is highly mixed, with a significant number of reviews expressing strong dissatisfaction. Many rooms are described as dirty, with reports of dust, various stains on surfaces and linens, hair (including human and pubic), sticky floors, and even roaches. Bathrooms frequently receive criticism for being uncleaned, featuring mold, mildew, broken fixtures, and clogged sinks. The overall condition of rooms is often cited as dated and run-down, with instances of holes in walls, peeling ceilings, and broken furniture. While some guests found the beds comfortable and conducive to a good night's sleep, others described them as lumpy or hard. Noise is a common issue, with many reporting thin walls leading to disturbances from loud neighbors, slamming doors, and general property noise, impacting sleep quality.

Dining & Food Quality
The hotel's complimentary breakfast receives overwhelmingly negative feedback from guests, consistently described as very limited, poor quality, and often a disappointment. Options typically include basic items such as cereal, toast, frozen biscuits, frozen sausage, and frozen omelets, which guests often have to microwave themselves. Many found the food unappetizing, with reports of hard biscuits and a general lack of variety or freshness. Essential items like coffee and juice were frequently unavailable or of poor quality. In stark contrast, the attached restaurant and bar are frequently highlighted as positive aspects of the hotel experience. Guests praise the restaurant for its good food and the bar for its pleasant atmosphere and attentive bartenders, making them popular choices for on-site dining and socializing.

Location & Accessibility
The hotel's location is generally considered convenient for guests, offering easy access to various points of interest. It is situated close to ETSU, Downtown Johnson City, and a variety of retail and shopping options, making it a practical base for exploring the area. Many guests found it particularly suitable for attending events at the Bristol racetrack. The property also provides plentiful parking, which is a significant advantage for those traveling by car. While some guests noted that the hotel's signage can be small and easily missed from the road, overall, its proximity to major roads and local amenities makes it a functional choice for travelers seeking convenience and accessibility to the surrounding area's offerings.

Staff & Service
Feedback regarding the hotel's staff and service is largely positive, with many guests commending the front desk staff for being friendly, helpful, welcoming, and courteous. Several reviews specifically highlight their patience and willingness to assist with various requests, contributing to a more pleasant stay despite other hotel shortcomings. The cleaning staff also receives praise from some guests for their hard work and for ensuring rooms are stocked with fresh towels. However, there are isolated reports of unhelpful or rude interactions with front desk personnel, and some guests experienced issues with rooms not being cleaned daily or towels not being replenished without request. Despite these occasional negative experiences, the overall sentiment leans towards appreciation for the staff's efforts to provide good service.

Additional Information
Guests frequently report an unexpected deposit of $100 or $200 required upon check-in, which many found was not disclosed during their initial booking, particularly when reserving through third-party sites. This can be a surprising and inconvenient requirement for some. The hotel maintains a pet-friendly policy, though a pet fee of $25 is typically applied. There are ongoing renovations or construction activities at the property, which some guests noted could lead to noise or impact the availability of certain areas. Guests should also be aware that early check-in may incur an additional fee. Furthermore, issues with obtaining refunds, especially for early departures or unsatisfactory stays, are sometimes reported, often requiring direct communication with booking platforms.