Days Inn & Suites by Wyndham Spokane Airport Airway Heights

This hotel is frequently chosen for its convenient airport shuttle service and park-and-fly option, making it a practical choice for travelers flying out of the airport and those attending concerts or visiting the casino due to its proximity to these venues. Guests often highlight the comfortable beds and the general convenience of its location. However, a significant recurring issue is noise, with many reporting thin walls and disturbances from other guests or slamming doors. Cleanliness receives mixed reviews, with some finding rooms very clean while others report significant issues. The absence of an elevator is a major drawback, particularly for disabled guests or those with heavy luggage. For a smoother experience, guests are advised to request a ground floor room if stairs are a concern and to confirm shuttle availability and times well in advance, as service can be inconsistent.

Facilities & Amenities
A notable point of feedback regarding the hotel's facilities is the consistent complaint about the lack of an elevator, which poses a significant challenge for guests with mobility issues or heavy luggage, especially given that many rooms are on upper floors. While the hotel is pet-friendly, some guests find the available amenities within the rooms to be sparse, with many reporting the absence of a mini-fridge or microwave, which can be inconvenient for longer stays or specific dietary needs. Furthermore, the functionality of common amenities like vending machines and ice machines is frequently criticized, with reports of them being broken or out of order. The fitness center also receives negative comments, as some machines are often reported as non-functional. Some rooms feature a jacuzzi tub, but guests have noted issues with their functionality, such as broken faucets or jets.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably varied. Many guests commend the rooms for being very clean and well-maintained, ensuring a pleasant stay. The comfortable beds are consistently praised, providing a restful night's sleep for most. However, a significant number of reviews detail concerning cleanliness issues, including reports of dusty surfaces, hair in sinks and showers, stained furniture, and unclean coffee makers. Some guests also noted a general sense of the rooms being outdated or run down, with chipped furniture or damaged fixtures. A major point of contention is the noise level, with numerous complaints about thin walls, audible conversations from adjacent rooms, slamming doors, and disturbances from other guests or barking dogs. The bathroom facilities also receive mixed reviews, with some finding them small or experiencing issues like low toilets, broken showers, or problematic drainage.

Dining & Food Quality
The complimentary breakfast at the hotel garners highly mixed reviews, with many guests expressing significant disappointment regarding its food quality and variety. While some describe it as "pretty good" or having "quite a few options," a substantial number of reviews label it as "horrible," "garbage," or "not very good at all." Common complaints include cold and rock-hard biscuits, "fake" or dried-up egg patties, uncooked hash browns, and stale cereal. The coffee is also frequently criticized for being bad or cold, with some guests noting a lack of tea options. Many feel the selections are limited and not adequately replenished during breakfast hours, leading to a poor experience. Overall, while breakfast is offered, its inconsistent quality often falls short of guest expectations.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests conveniently close to various attractions and amenities. It is frequently highlighted for its proximity to shopping and dining options, as well as being near the casino and a concert venue, often with a dedicated shuttle service to these spots. Its primary appeal for many is its close proximity to the airport, making it a popular choice for travelers with early flights or late arrivals. The hotel also offers parking facilities, including a "Park 'N Fly" option, which is valued by guests. However, a major drawback impacting accessibility is the absence of an elevator, forcing guests to use stairs, which can be particularly challenging for those with mobility issues or heavy luggage.

Staff & Service
Feedback on the hotel's staff and service is sharply divided. Many guests praise the team for being exceptionally friendly, helpful, and attentive, highlighting positive interactions during check-in and with shuttle drivers. They appreciate the staff's willingness to assist with requests and their overall courteous demeanor. However, a significant number of reviews report negative experiences, describing staff as rude, unprofessional, dismissive, or unresponsive, particularly concerning issues like early check-in requests, billing discrepancies, or room problems. The shuttle service, while a key draw, is a frequent source of frustration due to unreliability, late drivers, or unexpected charges, leading to guests having to arrange alternative transportation. Housekeeping also receives mixed comments, with some noting daily room freshening while others report rooms not being serviced or a lack of basic amenities like towels.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. Guests should be aware of potential early check-in fees, which some find unexpected or excessive. There are recurring issues with billing errors, including instances of guests being charged multiple times or for unconfirmed bookings, leading to frustrating disputes. The hotel's lost and found process has also been a point of concern, with reports of items going missing and management being unresponsive or dismissive. While the hotel is pet-friendly, some guests have found the policy unclear regarding suitable areas for pets. A notable safety concern mentioned by some guests is the frequent activation of the fire alarm, which staff reportedly turn off without clear communication, raising questions about actual emergencies.