Hotel de Casa Blanca

This hotel is a popular choice for its central location, making it highly convenient for guests to access various points within the city. Its modern style, despite some areas showing signs of age, contributes to a generally pleasant atmosphere. The hotel is particularly well-suited for business travelers seeking adequate facilities for work and road trippers looking for an easy-to-find and comfortable stopover. Sightseers will also find the proximity to downtown attractions beneficial. Guests consistently highlight the hotel's cleanliness and the generally friendly demeanor of the staff. To ensure a smoother experience, guests are advised to confirm specific in-room amenities upon arrival and be aware of the breakfast hours, as they can be quite restrictive.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted for needing updates. Guests appreciate the on-site restaurants, including Blue Parrot and La Parrilla, which offer good food at reasonable prices. A swimming pool is available, with some guests finding its temperature and cleanliness satisfactory, while others reported it to be dirty or cold. Wi-Fi connectivity is provided, but its strength and reliability can be inconsistent, particularly within guest rooms. The elevator system is a recurring point of feedback, with some guests experiencing it as slow, small, or occasionally out of service. While some rooms include a coffee maker and refrigerator, the availability of other common amenities like an iron, hairdryer, or safe varies and is often lacking, requiring guests to request them from reception.

Cleanliness & Room Comfort
Guest feedback on cleanliness is mixed, with many praising the hotel's overall tidiness and the diligence of the cleaning staff. However, a significant number of reviews point to issues such as stained sheets, dirty bathrooms (including moldy shower curtains), and a general sense of outdated furniture and dirty walls in some rooms. Some guests reported a humidity smell in their accommodations. Room comfort also receives varied comments; while some find the rooms generally comfortable, many describe the mattresses as hard and uncomfortable, impacting sleep quality. Room sizes are perceived as small by some, and the shower can be noisy. The lack of consistent in-room amenities like an iron also affects overall comfort for some travelers.

Dining & Food Quality
The hotel's dining options, particularly the breakfast, receive considerable attention. Most guests find the breakfast to be of good quality and taste, with some appreciating the variety offered. However, a frequent complaint is the insufficient space in the breakfast area, leading to overcrowding and long waits. The breakfast hours are often cited as too short and restrictive, with food sometimes running out or becoming cold. While the on-site restaurants like Blue Parrot and La Parrilla are generally well-regarded for their food quality and reasonable pricing, some guests have experienced slow service or a lack of attentiveness from the restaurant staff, especially concerning billing inquiries.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it easy to find and providing convenient access to various points within the city. It is well-situated for both entering and exiting the city, placing guests close to downtown attractions and local transportation options. Parking is available on-site, with some guests noting ample space. However, the condition of the underground parking area is sometimes described as dirty or unkempt, and some guests opted to park on the street due to unpleasant odors. Despite some concerns about the immediate surrounding area's cleanliness, the hotel itself is considered well-located for exploring.

Staff & Service
The staff generally receives positive remarks for their friendliness and helpfulness, with many guests appreciating their attentiveness and willingness to assist. The check-in process is often described as quick and efficient. However, there are recurring comments about the reception staff specifically, with some guests reporting an unfriendly or unhelpful attitude, slow resolution of issues, and a general lack of responsiveness. Similarly, while some restaurant staff are praised, others are noted for being inattentive or having a poor attitude, particularly when dealing with guest inquiries or requests. Despite these isolated issues, the overall sentiment towards the hotel's service is largely positive.

Additional Information
Guests should be aware that while the hotel maintains a generally modern style, some areas and furnishings show signs of age and could benefit from renovation. A common point of feedback is the inconsistent availability of certain in-room amenities such as a safe, hairdryer, or mini-fridge, which guests often expect as standard. While the hotel aims for comfort, the mattresses are frequently described as firm, which may not suit all preferences. The Wi-Fi signal can be unreliable in certain rooms, impacting connectivity for work or leisure. Furthermore, the elevator system has been noted for being slow or occasionally out of service, requiring guests to use stairs.