Hotel de Cuautla

This hotel is often highlighted for its heated pool and central location, making it a memorable choice for many visitors. Guests frequently commend the friendly staff, the quality of the food, and the overall cleanliness of the premises. It is particularly well-suited for families seeking a relaxing getaway, sightseers and explorers due to its proximity to local attractions, and event attendees given its convenient access to nearby venues. To enhance your stay, it is advisable to request a room away from the street or the adjacent bar to minimize noise, and be aware of certain hotel policies upon arrival.

Facilities & Amenities
The hotel features a popular heated pool, which guests find delightful, alongside another pool with cooler water, both generally well-maintained. The gardens and green areas are appreciated for their pleasant ambiance, offering a relaxing space. A tennis court is available and reportedly in good condition. While Wi-Fi is offered, some guests reported it to be weak or unreliable in rooms. There is a gym, though some guests were surprised by an hourly fee for its use. Parking is available and convenient, though some find the spaces a bit tight for larger vehicles. A notable policy is the main entrance closing at night, requiring guests to use the parking entrance.

Cleanliness & Room Comfort
Feedback on cleanliness is generally positive for rooms and common areas, though a few guests reported issues like dirty floors or even the presence of cockroaches. A recurring concern is the beds, which many guests describe as hard or uncomfortable, impacting sleep quality. Noise is a significant issue, with thin walls allowing sounds from adjacent rooms, hallways, the street, and a nearby bar to be easily heard, particularly on weekends. Bathrooms are often noted as small, old, and lacking proper ventilation, with some experiencing low water pressure, poor lighting, or a scarcity of electrical outlets. Air conditioning functionality also received mixed reviews.

Dining & Food Quality
The hotel's restaurant generally receives praise for its good food quality and taste, with many guests enjoying the breakfast buffet for its variety and homemade feel, though some found the selection limited. Service speed in the restaurant is sometimes inconsistent. A point of contention for some guests is the policy prohibiting outside food and drinks from being brought into the pool area, with reports of "corkage" fees or staff enforcing this rule strictly. Overall, the dining experience is considered a positive aspect by many, with the food often described as delicious and satisfying.

Location & Accessibility
The hotel boasts a highly advantageous central location, placing guests within easy walking distance of the city center, various attractions, and local event venues. This makes it an excellent base for exploring the area or attending functions. Parking facilities are available on-site, adding to the convenience for those traveling by car. While the hotel itself is considered secure, some guests have expressed minor concerns about the surrounding area's noise levels or general ambiance, particularly at night, due to its urban setting.

Staff & Service
Most guests commend the staff for their friendliness, attentiveness, and helpfulness, particularly highlighting the positive interactions with restaurant and pool area personnel. Many appreciate the prompt service and willingness of staff to assist with requests. However, feedback regarding the reception staff is notably mixed, with some guests reporting negative experiences concerning their attitude, efficiency during check-in and check-out, and problem-solving abilities. Despite these isolated issues, the overall sentiment points to a dedicated team committed to providing good service.

Additional Information
Guests should be aware of a cash deposit of $500 required upon arrival, which is returned after a room inspection at check-out. There is also a specific towel policy for the pool, with a penalty for unreturned towels. The gym incurs an hourly fee for use, which some guests found unexpected. A strict no outside food or drinks policy is enforced, especially around the pool area. Several reviews highlight significant noise from an adjacent bar and the street, particularly on weekends, which can disturb sleep. The hotel also lacks specific accessibility features for guests with limited mobility.