Hotel de Savoie

This hotel's signature feature is its prime central location in Annecy's old town, offering unparalleled access to the lake and vibrant pedestrian streets, with some rooms boasting charming canal views. It is particularly well-suited for sightseers and budget-conscious travelers who prioritize being at the very heart of the city's attractions and are willing to overlook certain aspects for convenience. While guests consistently praise the unbeatable location, many reviews highlight significant concerns regarding the hotel's overall condition and cleanliness. The property is frequently described as aged and in need of extensive renovation, impacting the comfort of the stay. Despite these challenges, some guests found the staff to be welcoming and helpful. To ensure a more comfortable experience, it is advisable to manage expectations regarding the hotel's amenities and be prepared for a property that reflects its historical character rather than modern standards, especially concerning room comfort and the lack of an elevator.

Facilities & Amenities
Many guests noted the absence of an elevator, which can be particularly challenging for those with heavy luggage or mobility issues, especially as rooms are located on upper floors. While some rooms are equipped with a television, several guests reported that these were often non-functional, had limited channels, or lacked a remote control, diminishing in-room entertainment options. Wi-Fi connectivity was frequently described as unreliable or completely unavailable, making it difficult for guests to stay connected. The hotel generally lacks modern amenities, with some rooms only offering an old, noisy fan for cooling, which proved insufficient during warmer periods. The overall impression is that the facilities are outdated and in poor repair, with many fixtures described as broken or barely functional, contributing to a less comfortable stay.

Cleanliness & Room Comfort
A significant number of guests expressed strong dissatisfaction with the cleanliness and overall condition of their rooms. Many reported finding mold in showers, dirty bathrooms, and a pervasive unpleasant odor, including cold tobacco or sewage. Rooms were frequently described as tiny and cramped, with some guests noting uncomfortable beds and worn-out mattresses. Fixtures like sinks were reported to be detaching from walls, and shower doors or toilet seats were often broken. Guests also mentioned issues with dust, cobwebs, and pigeon droppings on windowsills, indicating a lack of thorough maintenance. Noise levels from outside, including kitchen fumes and street sounds, also impacted comfort.

Dining & Food Quality
Feedback regarding dining options is limited, but some guests mentioned the availability of breakfast. While a few found the breakfast to be adequate and complete, others noted that it was served in a basic setting, such as the hotel entrance, or that it was not offered at all despite expectations, leading to confusion. Details about the food quality or variety were sparse, suggesting that dining is not a primary feature of the hotel experience. For those seeking a substantial morning meal, it appears the offerings are minimal or inconsistent, prompting some guests to seek alternatives outside the hotel. The overall impression is that in-house dining is not a highlight.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly in the heart of Annecy's old town. It offers immediate access to the lake, pedestrian streets, and numerous attractions, making it ideal for exploring the city on foot. Guests appreciate being within walking distance of everything. Regarding accessibility, many reviews point out the significant drawback of having no elevator, which makes navigating the multiple floors with luggage particularly challenging. While the hotel is in a pedestrian zone, parking is available nearby, with some guests mentioning that the hotel can provide a ticket for a reduced rate or covered parking at the city hall lot for overnight stays.

Staff & Service
Feedback on staff and service is notably mixed. Some guests reported a friendly and welcoming reception, describing staff members as helpful and accommodating, particularly upon arrival. These positive interactions often contributed to a more pleasant stay. However, a significant number of reviews describe the service as cold, unhelpful, or even arrogant. Instances were reported where staff refused specific requests, such as providing additional fans or allowing bicycle storage, leading to frustration. Some guests also experienced issues with the check-in process, including last-minute cancellations or unfulfilled room type requests. The overall impression varies greatly depending on individual interactions.

Additional Information
Guests frequently commented on the hotel's overall dilapidated state, with many reviews suggesting it is in urgent need of renovation and some even mentioning rumors of liquidation. The general consensus is that the hotel is overpriced for the quality of accommodation provided, leading to a perception of it being a "tourist trap." Several guests reported that the online photos are misleading and do not accurately represent the current condition of the rooms. There were also instances where guests were denied refunds despite leaving early due to unsatisfactory conditions. A specific policy noted was the refusal to allow bicycles inside, requiring guests to leave them on the street. The hotel does offer a parking ticket for a nearby lot, which can cover overnight stays.