Hotel del Campo

The hotel offers a serene and inviting atmosphere, making it a memorable destination for families and those seeking rest and relaxation. Its enduring traditional essence and reputation as a place for quiet reflection and creating family stories are frequently highlighted by guests. The hotel is particularly well-suited for travelers attending meetings or workshops, providing a peaceful environment for productivity. Guests consistently praise the hotel's overall cleanliness, the excellent service provided by the staff, and the delicious food available. While many appreciate its classic charm and comfortable accommodations, some reviews suggest a need for modernization in certain areas. To enhance your stay, it is recommended to inquire about the heated pool schedule, as its temperature can vary, and to consider requesting a room not facing the street to ensure a more restful night's sleep free from external light and noise.

Facilities & Amenities
Guests appreciate the range of facilities available for relaxation and recreation. The hotel features an indoor pool, which is often described as heated by solar panels, though some guests note the water can still be cold, especially in cooler weather. It is advisable to check the pool's temperature and schedule, as it is also used for swimming classes. For those looking to stay active, there is a gym, though it is noted to be small with limited equipment, typically consisting of a couple of cycles and a bench. Wi-Fi is available throughout the hotel, including in all areas, but some guests have experienced issues with its strength and reliability within the rooms. The hotel also boasts pleasant green areas and gardens, providing a tranquil setting, and offers well-regarded event rooms suitable for gatherings and workshops.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, describing the environment as hygienic and pleasant. The rooms are generally found to be comfortable, providing a good place for rest, and guests appreciate the availability of hot water. However, there is mixed feedback regarding room size, with some guests finding them small and cozy, while others describe them as spacious or of good size. A recurring theme is the need for modernization, as some elements like carpets, beds, and televisions are perceived as old or in need of renovation. Some rooms are noted to have poor lighting, and those facing the street may experience night light and road traffic sound, suggesting a need for thick curtains to ensure better sleep. Despite these points, the good quality cleaning is frequently highlighted.

Dining & Food Quality
The hotel's dining experience receives widespread praise from guests, with many highlighting the delicious food and excellent food quality. The restaurant service is consistently described as excellent, supported by friendly staff and clean facilities. Guests particularly enjoy the breakfast, which is often included with accommodation and features traditional Quetzaltecan cuisine, including dishes like mosh, oatmeal, champurrada, and eggs. The dining rooms themselves are noted to be nice, spacious, and provide a pleasant atmosphere for meals. The coffee served is also frequently commended. While the overall food experience is highly positive, one specific dish, the chao mein, was not recommended by a guest, but this is an isolated comment amidst overwhelmingly positive feedback on the culinary offerings.

Location & Accessibility
The hotel's location is generally seen as advantageous for its tranquility and accessibility. It is situated a little far from the center of Xela, which contributes to a quiet environment, away from the hustle and bustle of city traffic. This positioning provides good access with convenient exits to the west and south on the outskirts of Xela. While it is not considered a walkable downtown location, its proximity to amenities like Walmarts is noted. A significant advantage highlighted by numerous guests is the availability of ample parking, making it convenient for those traveling by car. This combination of a peaceful setting and easy vehicular access makes the hotel a practical choice for many visitors.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. Many reviews highlight the excellent service provided, describing the employees as very friendly and helpful. Guests appreciate the attentive service and the overall good attention they receive throughout their stay, contributing significantly to a positive experience. The staff's willingness to assist and their pleasant demeanor are frequently mentioned as key factors in guest satisfaction. While the vast majority of feedback on service is overwhelmingly positive, with guests noting the staff's helpfulness and pleasantness, there was one isolated comment suggesting that customer service could be improved in a specific instance. Overall, the dedication of the team to providing a welcoming and supportive environment is a standout feature.

Additional Information
The hotel holds a notable reputation as a well-known establishment in Xela, often chosen for its distinct character. It is described as a place that fosters both family sports and social atmospheres, making it suitable for a variety of gatherings and activities beyond just accommodation. Guests appreciate the convenience of being able to pay with USD and the clarity provided by the hotel's fixed prices. While the hotel is generally considered to offer a calm and pleasant atmosphere, some guests have noted periods of low activity or fewer guests. There was also a specific comment regarding the occasional uncertainty about the restaurant's active hours. Despite some suggestions for modernization, the hotel is valued for maintaining its traditional charm and providing a peaceful environment for its visitors.