Del Rey

This accommodation is particularly memorable for its stunning infinity pool that offers breathtaking views over the bay, making it a standout feature for guests. It is an ideal choice for budget-conscious travelers and families seeking a relaxing, quiet getaway, though those with very young children or mobility issues should be aware of the many stairs. Couples will also find it suitable for a peaceful retreat. Guests consistently highlight the hotel's exceptional cleanliness, its prime location near the beach, and the friendly, helpful staff. To enhance your stay, consider requesting a room with a sea view for an even more picturesque experience, and be prepared for the numerous steps required to access some areas of the property.

Facilities & Amenities
The hotel features a beautiful infinity pool that provides spectacular views of the bay, complemented by a separate kids pool. While the main pool is saltwater, guests generally find it pleasant. There are ample sun loungers available, though some guests recommend paying a small fee for mattresses to increase comfort. A convenient pool bar serves both food and drinks throughout the day, though outside food and beverages are not permitted in the pool area. Each apartment includes a basic kitchenette equipped with a hob, fridge, toaster, kettle, and microwave, allowing for simple meal preparation. Free Wi-Fi is available, ensuring guests can stay connected. While a lift is present, it does not reach all floors, meaning some rooms require navigating several flights of stairs.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, noting that rooms are spotlessly clean and receive regular servicing, with fresh towels and linen changed frequently. While the decor is often described as dated or old-fashioned, resembling a 1970s style, the rooms are generally spacious and functional. Many apartments boast large balconies, often with sea views, providing a pleasant outdoor space. The beds are widely reported as comfortable, with some even featuring foam mattresses and toppers. However, some guests have noted issues with noise from other apartments or street noise, and occasional drain smells in the bathroom. Air conditioning is available, though it often incurs an additional daily charge and may not effectively cool all areas of larger apartments.

Dining & Food Quality
The hotel offers convenient dining options, with a pool bar that serves a variety of food, including snacks and children's favorites, which guests find to be reasonably priced. Additionally, there is a restaurant located downstairs that receives high praise for its good food and helpful staff, with guests sometimes receiving a discount. Many reviewers commend the overall food quality and the pleasant atmosphere of the on-site dining establishments. The availability of these options means guests do not always need to venture far for meals, contributing to a relaxed holiday experience.

Location & Accessibility
The hotel boasts an excellent central location, positioned directly across the road from the beach, which is frequently described as sandy with clear, shallow waters perfect for swimming and snorkeling. Guests appreciate its proximity to various supermarkets, bars, and restaurants, all within easy walking distance. A bus stop nearby provides convenient access to other parts of the island, including Ibiza town. The area of Portinatx is characterized as a quiet village, ideal for those seeking a relaxing and peaceful holiday rather than a lively nightlife. However, a significant point of feedback is the presence of many stairs throughout the property, which can be challenging for guests with mobility issues. Free parking is available at the rear of the hotel.

Staff & Service
The staff consistently receives high praise for their friendly and helpful demeanor, contributing significantly to a positive guest experience. Reviewers frequently highlight the attentive service provided by the reception staff, who are often available 24/7 and assist with requests such as room changes or car hire. The cleaning staff are commended for their thoroughness and the frequency with which they service the rooms. The pool bar staff are particularly noted for being nice, polite, and great with kids, working diligently to ensure guests are well-served. Overall, the team's commitment to providing excellent service is a recurring theme, making guests feel welcome and well-cared for throughout their stay.

Additional Information
Guests should be aware that air conditioning typically incurs an additional daily charge, though some bookings, particularly through certain tour operators, may include it. A safety deposit box is available for a fee, along with a refundable deposit. A tourist tax is payable upon arrival. Hairdryers can be borrowed from reception with a deposit. The hotel maintains specific pool rules, including restrictions on inflatables and bringing outside food or drinks into the pool area. While sunbed mattresses are available, they come with a small daily charge. Some guests have noted that the television channels are predominantly German, with limited British options. Occasionally, electrical tripping can occur if multiple appliances are used simultaneously.