Hotel Del Viajero

The hotel's most notable feature is its prime location directly adjacent to the ADO bus terminal, making it exceptionally convenient for bus travelers and those arriving late at night. This central position also appeals to sightseers looking to explore the city, as it provides easy access to local amenities. Guests frequently highlight the hotel's overall cleanliness, the comfortable beds in the spacious rooms, and the generally friendly staff as key positives. Many rooms also include a refrigerator, adding to guest convenience. The hotel is particularly well-suited for budget-conscious travelers seeking a practical and well-located base. To ensure a smooth stay, guests are advised to confirm all in-room amenities upon arrival and be prepared to request additional towels at the reception, as they are not always provided automatically.

Facilities & Amenities
Guests frequently appreciate the inclusion of a refrigerator in the rooms, which is a convenient amenity for storing beverages and snacks. While air conditioning is generally available and functional, some guests have noted issues such as dripping units. The hotel provides Wi-Fi, though several reviews indicate that the service can be unreliable or not work at all, leading to connectivity frustrations. Similarly, televisions are present in the rooms, but some guests reported poor reception or non-functional aerials, limiting entertainment options. An ironing board is typically found in the rooms, but an iron itself may not be provided, requiring guests to bring their own or inquire at reception. The hotel's design also presents a minor inconvenience for guests with vehicles, as the parking area lacks a direct elevator connection to the guest rooms.

Cleanliness & Room Comfort
Feedback on cleanliness is mixed; while many guests commend the hotel for its tidy rooms and common areas, others have reported significant concerns, including dirty or worn towels, hair on bed sheets, and unpleasant odors in the bathroom or throughout the building, sometimes described as a drain or humidity smell. Some extreme cases even mentioned the presence of pests like roaches in rooms and hallways. The beds are generally described as comfortable, contributing to a good night's sleep, though some guests found them uncomfortable or criticized the quality of the pillows, leading to neck discomfort. Rooms are often noted for their spaciousness. However, noise levels can be an issue, with guests reporting disturbances from other noisy occupants or being able to clearly hear conversations from adjacent rooms. Additionally, the curtains may not effectively block out light, and some bathrooms lack adequate lighting around the mirror.

Dining & Food Quality
A consistent point of feedback is the hotel's lack of a functional restaurant or dining service, despite some areas being designated as a dining room. Guests frequently express disappointment that no breakfast is included or available on-site. Furthermore, the areas intended for dining have been described as having an unpleasant smell, and some guests reported seeing pests, such as roaches, in these common areas. This absence of on-site food options means guests must seek meals elsewhere, which can be an inconvenience, particularly for those arriving late or preferring to dine within the hotel premises. The furniture in these areas has also been noted as worn and uncomfortable, further detracting from any potential use.

Location & Accessibility
The hotel's central location is overwhelmingly praised, particularly its direct proximity to the ADO bus terminal, which is highlighted as a significant advantage for travelers. This convenient placement allows for easy access to public transportation and makes the hotel a practical choice for those arriving by bus. Guests also appreciate being within walking distance of various local amenities, including food stalls and ATMs. However, parking is a recurring challenge for guests traveling by car. Many reviews mention difficulties finding available space, sometimes necessitating parking outside the premises. Furthermore, the design of the parking area can be inconvenient, with reports of no direct elevator access from parking to the guest rooms, requiring guests to navigate multiple levels or use stairs with luggage.

Staff & Service
Feedback regarding the staff is notably mixed. Many guests commend the receptionists and other personnel for being friendly, helpful, and providing good service. However, a significant number of reviews describe staff as unhelpful, inattentive, or even having a despotic attitude. Issues with the check-in process are frequently reported, including delays upon arrival and the hotel not honoring the confirmed checkout time. Guests also consistently encounter problems related to payment and billing, such as the hotel not respecting rates quoted through booking applications, card payment terminals being non-functional, and requests for invoices not being fulfilled. Additionally, some guests experienced difficulties obtaining sufficient towels for their party or found that there was no in-room phone to contact reception for assistance.