Delta Toronto Markham

This hotel offers a remarkably transformed experience, having undergone extensive renovations that have imbued it with a modern and upscale design, making it a standout choice in the area. Its commitment to cleanliness and providing comfortable accommodations is consistently highlighted by guests, who frequently describe rooms as spotless and well-appointed. The hotel is particularly well-suited for business travelers seeking convenience and modern amenities, couples looking for a stylish and relaxing getaway, and families, including those traveling with hockey teams, who appreciate the spacious rooms and accommodating staff. To enhance your stay, consider requesting a room on a higher floor for potentially better views, and be aware that the on-site Boston Pizza operates independently, which may affect billing options. Many guests praise the overall fresh and inviting atmosphere created by the recent updates.

Facilities & Amenities
Guests appreciate the range of facilities available, though experiences can vary. The pool and hot tub area is a popular feature, often described as clean and a good way to unwind, though some guests noted issues with water temperature, finding the pool too cold or the hot tub excessively hot, and occasional towel shortages. The gym receives high praise for being well-equipped with state-of-the-art equipment, including a Peloton bike, and is often highlighted as one of the best hotel gyms. Wi-Fi is generally available and fast, but some users reported intermittent connectivity issues. The convenience of a mini Starbucks and an on-site Boston Pizza in the lobby is frequently mentioned. Elite members particularly value the 24/7 elite pantry, offering a variety of snacks, drinks, and coffee. While rooms are equipped with USB outlets, some guests experienced issues with ice machines on various floors.

Cleanliness & Room Comfort
The hotel consistently receives high marks for cleanliness, with many guests describing their rooms as spotless and well-maintained. Comfortable beds and high-quality linens are frequently praised, ensuring a restful sleep, though some found the pillows too soft or noted a mismatch between the mattress and bed frame. The modern design contributes to an upscale ambiance. While many rooms are considered spacious, some guests found certain suites smaller than anticipated, and noted open layouts in some bathroom areas. Noise levels received mixed feedback; some found rooms quiet, while others experienced disturbances from hallways, neighboring rooms, or significant traffic noise from the nearby highway. In-room amenities like complimentary water are appreciated. However, some guests reported issues with AC/heating systems being erratic or non-functional, a lack of microwaves in rooms, and occasional problems with coffee makers or TV streaming services. The bathroom design, while sleek, sometimes lacked privacy with doors that didn't lock or had large gaps.

Dining & Food Quality
The hotel offers convenient on-site dining options, primarily through the attached Boston Pizza. Guests appreciate its accessibility and occasional lunch deals or appetizer specials. However, feedback on the restaurant service is mixed, with some noting slow service, understaffing, and a lack of leadership, which guests are informed is due to its independent operation, preventing direct room charges. The mini Starbucks in the lobby is a popular spot for quick coffee and snacks, though its business hours are often limited, and it can be unstaffed at times, leading to disappointment. Breakfast is generally not included and is available a la carte, with some guests finding it expensive. While the food quality for breakfast received positive comments from some, others found it below average or preferred to dine elsewhere. Room service is available but some guests reported inconsistent service and early closing times.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering convenient access right off major highways like the 404 and Highway 7. This strategic position makes it ideal for guests traveling by car, providing easy access to a wide array of restaurants and shopping areas within a short drive. Many guests choose this hotel as a practical and safe alternative to staying in downtown Toronto, appreciating the straightforward drive and ample free outdoor parking available on-site. While the immediate surroundings may not offer many walkable dining options, the hotel's proximity to key routes ensures that guests can easily explore the broader area and reach their destinations efficiently. The parking facilities are frequently praised for their convenience and generous space.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the front desk team for their welcoming demeanor and efficient check-in and check-out processes. Staff members are often described as going "above and beyond" to assist with requests, from providing local recommendations to accommodating specific needs for groups like hockey teams. However, feedback on housekeeping is mixed, with some guests reporting issues such as un-restocked coffee, delays in receiving fresh towels, or even finding used towels folded to appear clean. While the front desk is often responsive to issues, some guests experienced unresponsiveness via phone or perceived a lack of certain skills. For elite members, the hotel's offerings are sometimes seen as lacking, with no dedicated lounge or complimentary breakfast, though access to the 24/7 pantry is provided as an alternative.

Additional Information
For guests with Bonvoy elite status, the hotel offers access to a 24/7 pantry, which is highly appreciated for its variety of snacks, drinks, and coffee, serving as a valuable alternative to a traditional lounge. However, some guests noted that the hotel charges tourism marketing fees which are not always clearly disclosed upon check-in and may be difficult to waive. There were also isolated reports of deposit issues, where amounts were deducted without clear reason. A unique and highly praised aspect of the hotel's service is its accommodation for hockey teams, providing a dedicated, out-of-the-way space for children to play mini sticks without disturbing other guests, which significantly enhanced the experience for families attending tournaments.