Hotel des Arts

This hotel offers a truly central location, placing guests directly in the heart of the city, just steps from the iconic Cathedral. This prime position makes it an ideal choice for sightseers, tourists, and couples looking to explore the historical area on foot. The hotel is also well-suited for solo travelers and those on short stays who prioritize accessibility to attractions, dining, and shopping. While its historic building charm is appreciated, guests should be aware that the hotel lacks an elevator, which might be a consideration for those with heavy luggage or mobility concerns. To enhance your stay, consider bringing your own toiletries and a portable power strip, as in-room amenities can be basic.

Facilities & Amenities
A significant point for many guests is the absence of an elevator, requiring guests to use stairs, which can be challenging with luggage. While Wi-Fi generally performs well in rooms, some guests note a scarcity of electrical outlets, sometimes only one for a twin room. The presence of air conditioning is appreciated, though some reviews indicate it can be inconsistent or noisy. Basic in-room amenities such as a kettle, fridge, shampoo, or body lotion are typically not provided, meaning guests often need to bring their own. The hotel's overall condition is described as simple, with some areas appearing a bit run down, though others mention renovated rooms.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, with many praising the comfortable beds and fresh linens, ensuring a restful night's sleep. However, the bathrooms are frequently described as exceptionally small or cramped, particularly the toilet area, which can be uncomfortable. Some specific issues noted include rust, broken shower doors, or dirty shower curtains. While some rooms are quiet, noise levels can be a concern, with reports of street noise, sounds from neighboring rooms, or even a constantly running bathroom fan. A few guests also mentioned minor cleanliness issues like dust, cobwebs, or stains on carpets or sheets.

Dining & Food Quality
The breakfast offered at the hotel receives mixed but generally acceptable feedback. Most guests describe it as basic, simple, or sufficient for the price, providing a convenient start to the day. However, some found the options limited, and there was an isolated report of expired food items like Nutella and spoiled milk. While not a highlight, the breakfast is generally considered adequate given the hotel's category and location, with many guests opting to explore the numerous nearby cafes and restaurants for their morning meals.

Location & Accessibility
The hotel's central location is its most highly praised attribute, placing guests directly beside the Cathedral and within easy walking distance of all major attractions, restaurants, cafes, and shops. It is particularly ideal for visiting the Christmas markets. While public transport, including the light rail station, is accessible, the hotel's position in a pedestrian-only zone means parking is a significant challenge. Guests consistently highlight the high cost of nearby parking garages, with some recommending specific off-site options like Austerlitz parking as a more affordable, though still distant, alternative.

Staff & Service
The staff at the hotel are frequently commended for being friendly, helpful, and attentive, particularly the reception team who are often noted for their willingness to assist with requests and provide local information. The check-in process is generally described as quick and efficient. However, some guests reported issues with room cleaning, noting that rooms were not serviced daily or beds were not properly made during their stay. There were also isolated comments about staff being less knowledgeable or less welcoming at times, but overall, the service is seen as a positive aspect of the stay.

Additional Information
The hotel is housed in an old-style building, contributing to its characterful charm, which many guests appreciate. It is widely considered to offer good value for money given its unbeatable location in the city center. Guests find the option to store luggage at the reception after check-out to be a convenient service. However, it is important to reiterate that the absence of an elevator is a consistent point of feedback, making it less suitable for individuals with mobility challenges or those traveling with heavy bags. The hotel is often recommended for short visits rather than extended stays due to its basic amenities and compact room sizes.