Hotel Des Remparts Perrache

This hotel is highly regarded for its excellent central location, placing guests directly opposite a major transport hub, making it ideal for exploring the city. Its signature feature is its unparalleled accessibility, appealing to both sightseers and business travelers who value convenience. Guests frequently commend the friendly and helpful staff, the overall cleanliness of the premises, and the comfortable bedding which ensures a restful stay. The hotel is a good fit for couples seeking a romantic getaway and families due to its accommodating nature and proximity to attractions. To enhance your experience, consider requesting a room facing the courtyard for a quieter stay, and be prepared for potential costs associated with nearby parking.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though some aspects receive mixed feedback. While free Wi-Fi is available, some guests reported it could be spotty. Rooms are generally equipped with a kettle, which is appreciated for making hot beverages. The elevator is noted by several guests as being quite slow and small. Regarding climate control, the air conditioning system receives varied comments; some found it effective, while others reported it was either not strong enough, noisy, or turned off during cooler months, leading to uncomfortable room temperatures. Some guests also noted the absence of a fridge or safe in the rooms.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many praising the comfortable beds and good bedding that contribute to a restful sleep. However, feedback on room comfort and design is mixed. Many rooms are described as small, with some finding the bathrooms particularly tiny. A recurring comment highlights the unusual shower design, where the toilet is located within the shower area, often leading to water leakage and the entire bathroom floor becoming wet. Some guests also reported noise levels from outside (street, nearby bars) or from adjacent rooms due to thin walls. While some rooms are renovated, others are perceived as dated decor, with occasional mentions of dirty carpet or unpleasant smells.

Dining & Food Quality
The hotel's breakfast consistently receives positive feedback from guests. It is described as excellent, complete, and varied, offering a wide range of options to suit different tastes. Guests appreciate the food quality and the generous selection, which typically includes pastries, various types of bread, pancakes, cheeses, cold cuts, cereals, fresh fruit salad, scrambled eggs, and sausages. While most guests find the breakfast to be a highlight of their stay, some consider it to be a bit expensive, though still acknowledging its quality and convenience.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is situated directly opposite the train station (Perrache) and is within a minute's walk of metro, bus terminal, and tram stops, providing easy access to all parts of Lyon, including the airport via the Rhone Express. Guests appreciate being walkable to city center attractions, the Old Town, and popular spots like Place Carnot and Brasserie Georges. The surrounding area is vibrant, with numerous restaurants, bars, and shops within easy reach. While the location is generally safe, some guests noted the presence of a homeless camp nearby, which can affect the perceived security of the immediate vicinity, particularly at night. Parking is available nearby, but guests should be aware that it can be quite expensive.

Staff & Service
The friendly staff consistently receives high praise for their helpful service and welcoming atmosphere. Guests frequently highlight their professionalism, attentiveness, and efficiency in handling requests. The quick check-in process and the availability of baggage storage are often mentioned as positive aspects. Staff members are noted for providing useful recommendations and going out of their way to accommodate guest needs, including pet-friendly service for those traveling with animals. While the majority of feedback is overwhelmingly positive, a few guests reported isolated instances of staff being perceived as cold, unfriendly, or inexperienced, which impacted their overall impression.

Additional Information
The hotel maintains a pet-friendly policy, welcoming guests traveling with their animals, including larger dogs, which is a significant advantage for many. Guests have noted thoughtful touches such as a candy jar available for enjoyment in the lobby. However, some guests have encountered a hotel policy regarding outside food and beverages, with one instance mentioning that purchased tea was not permitted in the room. It is advisable for guests to clarify any specific policies upon arrival to ensure a smooth stay.