Hotel Diament Plaza Gliwice

This hotel, housed in a beautiful historic building with attractive architecture, offers a unique and memorable stay, particularly appealing to sightseers and business travelers due to its exceptional central location. Guests frequently commend the overall cleanliness and the generally comfortable beds, contributing to a pleasant experience. The staff consistently receives high praise for their helpfulness and professionalism, enhancing the stay for many. While the hotel’s vintage style is appreciated, some areas are undergoing renovation, and guests might consider requesting an updated room for the freshest experience. Additionally, those arriving by car should note that parking is available but not directly adjacent to the hotel, requiring a short walk.

Facilities & Amenities
The hotel provides a range of amenities, though some aspects receive mixed feedback. Guests have access to a small gym for their fitness needs. While some rooms offer balconies, guests suggest adding tables and chairs to enhance their usability. The Wi-Fi connection is generally available, though some guests reported it being slow or unreliable at times. A notable point of concern for some is the tiny ironing room, which lacks proper ventilation and can become uncomfortably hot. Some rooms include complimentary coffee and tea sachets. While an elevator is present, it was reported to be out of order during one guest's stay. Some guests also noted the absence of a separate refrigerator in their rooms.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many praising the comfortable beds and quality mattresses that ensure a good night's sleep. However, feedback on room comfort and condition is varied. Some guests found their rooms to be small or tiny, particularly single accommodations, and noted a persistent unpleasant smell in the bathroom, possibly from the sewers. Issues such as dust, dirty towels (in isolated instances), and worn or dated furnishings were also reported. Specific maintenance concerns included broken toilet flushes, damaged shower fixtures, non-functional lighting, and poor sound insulation from street noise due to older windows, which also led to difficulties with temperature control.

Dining & Food Quality
The hotel’s breakfast receives a wide range of opinions. Many guests describe it as delicious, with a great choice of items and a wide selection of hot and cold dishes, including a "vitamin bomb" drink. However, others found the breakfast to be average, modest, or overpriced, citing issues such as poor quality cold cuts, a lack of desserts or options for children, and stale nuts. The restaurant generally garners positive reviews for its delicious food, often described as modern Polish cuisine with excellent presentation. The bar is noted for its early closing time, often by 10:00 PM or 10:30 PM, which some guests found inconvenient, especially when the hotel was full.

Location & Accessibility
The hotel boasts an excellent central location, making it a significant draw for guests. It is conveniently situated within easy walking distance of the market square, the train and bus station, and other key attractions like the Palmiarnia. This proximity allows guests to easily explore the city's restaurants, shops, and cultural sites. While the location is highly praised for its accessibility, some guests noted that rooms facing the street could experience noise due to older windows. Parking is available, but it is not directly at the hotel; it is located a short distance away, is paid, and some guests found the system for payment to be complicated or the cost to be high.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided by the reception team, restaurant staff, and security personnel, often describing them as welcoming and eager to assist with various requests, including quick check-in and rebooking. Many appreciate the staff's willingness to go above and beyond to ensure a pleasant stay. However, there were isolated instances of negative feedback, with some guests describing a receptionist as unhelpful regarding early check-in, some breakfast staff as unpleasant, and a few receptionists as arrogant or unwelcoming.

Additional Information
The hotel is currently undergoing a major renovation, with some rooms already upgraded to a high standard, while others are awaiting refurbishment. Guests should be aware that irons are not provided in rooms; instead, there is a dedicated, albeit small, ironing room. The hotel operates a pet-friendly policy, accommodating guests traveling with animals. It is important to note that daily room service for cleaning, water, or minibar refills is not automatic and must be specifically requested. A serious security concern was reported by one guest, involving unauthorized entry into a guest room, highlighting a need for enhanced security measures to ensure guest safety and privacy.