Hotel Diego de Mazariegos

This hotel offers a charming and authentic colonial experience, with its rustic style and beautiful historic building serving as its signature feature. Its prime central location makes it an ideal choice for sightseers and couples looking to explore the city on foot, as it is within easy walking distance of major attractions. The hotel's tranquil courtyards and gardens provide a relaxing escape from the bustling city, appealing to guests seeking relaxation. Many guests appreciate the attentive service and the overall cleanliness of the property. For a more peaceful stay, it is advisable to request a room in the main building, as some areas can be prone to noise, and consider bringing a portable heater if visiting during colder months.

Facilities & Amenities
The hotel features a beautiful courtyard and garden area, often described as a tranquil oasis perfect for relaxation and photography. While some rooms include a charming fireplace, guests should note that subsequent wood refills incur an additional cost. Most rooms are equipped with a TV and a hair dryer, and the hotel offers free Wi-Fi, though its signal can be inconsistent or weak in some guest rooms, often requiring guests to use it in the lobby or restaurant areas. Parking is available and generally ample, though some guests report issues with priority being given to non-guests or challenges with large vehicles navigating the narrow streets, and the parking area can sometimes experience puddles. There is no air conditioning or fan in the rooms, which can lead to warmth, and some guests noted a lack of a mini-fridge or kettle for hot water. The hotel also lacks elevators or ramps, which can be an inconvenience for elderly guests or those with mobility challenges.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating their spacious layout, particularly the "Colonial" or King-size options. The bathrooms are typically described as functional, offering hot showers, though some guests have reported issues with water pressure or inconsistent temperatures, and a few noted older fixtures or minor issues like ants. While some guests found the beds comfortable, a significant number reported them to be hard, and some mentioned old or worn linens and towels. Noise levels are a recurring concern for many, with complaints about street noise, music from nearby establishments, and sounds from other guests in the hallways or staff early in the morning, indicating poor soundproofing in some areas. Rooms can also be cold due to the lack of heating, and some are described as dark with limited lighting.

Dining & Food Quality
The hotel's breakfast buffet receives widespread praise for its delicious and varied selection, including hot Mexican dishes, fruits, yogurt, bread, and cakes, with an omelette station being a popular highlight. Many guests consider the breakfast to be of good quality and value. The on-site restaurant is also well-regarded for its tasty food and attentive service, offering good options for dinner. However, some guests noted that the restaurant bathrooms were not always clean, and a few found the breakfast buffet to be disorganized during peak hours. Specific dishes like quesadillas were occasionally described as too oily, and some guests missed the inclusion of cold cuts or cheese in the breakfast spread.

Location & Accessibility
The hotel boasts an excellent central location, situated just one block from the main square and central park. This prime position allows guests to easily walk to virtually all major attractions, including the cathedral, local markets, pedestrian streets, and a wide array of restaurants, bars, and cafes. Its accessibility to the city's vibrant core is a significant advantage for exploring the area. While the central location is highly convenient, guests should be aware that the surrounding narrow streets can make vehicle access challenging for larger cars or buses. Although parking is available, some guests experienced issues with its distance from certain hotel sections or found it prone to puddles during rainy periods.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, from the reception desk to the restaurant and housekeeping teams. Guests frequently highlight the quick check-in process and the staff's willingness to accommodate requests, such as room changes or assistance with lost items. The laundry service is noted for its efficiency and quality. Many guests appreciate the welcome drink offered upon arrival, setting a positive tone for their stay. While the overall sentiment towards service is overwhelmingly positive, a few guests reported isolated instances of unhelpful or less attentive staff, particularly concerning specific requests like adapters or during busy periods in the restaurant.

Additional Information
The hotel is housed within a beautiful historic colonial building, featuring charming art objects and a serene patio that adds to its unique ambiance. Guests should be aware that the hotel occasionally hosts events like weddings, which can lead to increased noise levels from music, particularly in rooms located near event spaces. While the hotel offers a generally good value for its location and amenities, some guests noted that the Wi-Fi connection is often strongest only in common areas like the lobby and restaurant, rather than consistently in individual rooms. The presence of a fireplace in some rooms is a unique and appreciated feature, especially during cooler evenings.