Hotel Diez

This hotel offers an excellent balance of quality and affordability, making it a standout choice for travelers seeking great value. Its signature feature is the provision of comfortable, clean rooms often equipped with kitchenettes and refrigerators, a significant advantage not always found in similarly priced accommodations. The hotel is particularly well-suited for families looking for a convenient base for vacations, as well as budget-conscious travelers and those on work trips who prioritize comfort and essential amenities. Guests consistently highlight the hotel's cleanliness, the comfort of its beds, and its favorable location. To ensure the best experience, guests are advised to confirm their room type upon arrival, especially if a kitchenette is desired, and to be aware of the parking situation.

Facilities & Amenities
Guests generally appreciate the range of amenities available, especially considering the accessible price point. Many rooms are equipped with kitchenettes and full-sized refrigerators, allowing guests to prepare their own meals, which is a significant convenience. The air conditioning units are noted for cooling effectively, and hot water is consistently available, though some guests reported occasional issues. Wi-Fi is provided in all rooms, with most guests finding the connection reliable for general use, including streaming on the Netflix-enabled TVs. However, some noted that the internet speed could be slow at times. While the hotel offers essential comforts, it is described as modest, focusing on core needs rather than extensive recreational facilities.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing the rooms and bathrooms as spotless. The beds are consistently reported as very comfortable, ensuring a restful night's sleep. Rooms are often spacious, and some include useful features like a closet and a coffee maker. However, some guests have noted issues with odors, specifically a smell of humidity or drainage in certain rooms, and occasional reports of mold in bathrooms or on shower curtains. While most find the rooms quiet, some mention noise from adjacent rooms or the laundry area. A few reviews also pointed out minor maintenance needs, such as rusty pipes or issues with the air conditioning unit.

Location & Accessibility
The hotel's location is a significant advantage, frequently praised for its convenience and accessibility. It is situated in a quiet area, providing a peaceful environment for rest, yet remains very close to essential services and attractions. Guests appreciate its proximity to main avenues, making it easy to reach various points of interest, including the beach (often within a 10-minute drive) and the city center. There are numerous restaurants and supermarkets nearby, offering convenient dining and shopping options. While the location is highly rated, the parking situation is a common point of concern, with many guests noting the lack of secure, closed parking facilities.

Staff & Service
The staff at the hotel consistently receives positive feedback for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the pleasant demeanor of the reception personnel, who are often described as accommodating and willing to assist with requests, such as early check-ins or holding reservations. The check-in process is generally smooth, though a few guests reported delays. However, there are recurring concerns regarding the hotel's cancellation policy and reservation handling, with some guests expressing frustration over difficulties in obtaining refunds or managing booking changes, particularly when unforeseen circumstances prevent travel.

Additional Information
Guests should be aware of the hotel's payment policies, as some reviews indicate that a commission may be charged for credit card payments, which some guests found unexpected. There are also notable concerns regarding the cancellation policy, with multiple guests reporting that the hotel does not offer refunds for cancellations, even in cases of travel disruption, which has led to dissatisfaction. Additionally, some guests mentioned that the hotel requires a form of identification to be retained at the front desk in exchange for remote controls for the TV and air conditioning, a practice that some found unusual.