Doral Inn & Suites Miami Airport West

The hotel's signature feature is its spacious rooms and suites, often equipped with kitchenettes, which are seemingly designed for extended stays or families seeking self-catering options. However, guests overwhelmingly report that the property is in a severe state of disrepair, with pervasive issues of dirtiness, strong odors, and general neglect. Many describe the hotel as run-down, old, and in desperate need of renovation, with some even suggesting it is unfit for human occupancy. The overall impression is one of significant disappointment, as the actual conditions starkly contrast with advertised images. While the spaciousness might appeal to those needing more room, the hotel's current state makes it largely unsuitable for any traveler seeking comfort or basic hygiene. To avoid a distressing experience, guests are strongly advised to seek alternative accommodations and to manage expectations regarding cleanliness and amenities.

Facilities & Amenities
The hotel offers a pool, which some guests found clean and of good size, though it is unheated. There are mentions of a fitness center and BBQ play area, which some found nice. However, many other advertised amenities are reportedly non-functional or misleading. For instance, the airport shuttle service is advertised but not provided, requiring guests to arrange expensive taxi services. Wi-Fi is available but frequently described as slow and unreliable, with random disconnections. Guests also report issues with hot tubs being out of order. The general state of facilities is poor, with broken safety locks, non-working televisions, and a lack of basic supplies like extra pillows or bedding for sofa sleepers. Some rooms are noted to have kitchenettes, but these often lack essential pots and pans, and appliances like ovens or microwaves are frequently reported as dirty, broken, or even hazardous.

Cleanliness & Room Comfort
Cleanliness is a predominant and overwhelmingly negative theme. Guests consistently report filthy conditions, including dirty carpets, stained furniture, and unvacuumed floors. Many reviews mention pervasive unpleasant smells, including mold, mildew, and cigarette smoke. The bathrooms are frequently described as gross, with dirty bathtubs, peeling tub coatings, mold, rust, and broken showerheads leading to water spillage. Toilets are often reported as barely flushing or having cracked seats. Bedding is a major concern, with reports of dirty sheets, stained mattresses, torn blankets, and pillows that are either too thin or have no form. Guests also found cockroaches, ants, and other bugs in rooms, particularly in kitchen areas. Noise is another significant issue, with constant loud jet engine sounds from nearby airport traffic making it difficult to sleep, and poor sound insulation allowing noise from other guests to permeate rooms.

Dining & Food Quality
The hotel provides breakfast, which receives mixed to negative feedback. While some guests found the complimentary breakfast decent or good, others described it as very weak, with limited variety and industrialized options. Specific complaints include pancakes machines being broken, eggs tasting odd or like powdered varieties, and sausages being bland. The breakfast area itself is often noted as very small and crowded, leading to long lines and quick depletion of items like coffee, with slow or no replenishment. Some guests also reported staff being overly demanding or monitoring guests during breakfast, and a policy preventing food from being taken back to rooms. Overall, the dining experience is generally considered unsatisfactory, lacking in quality, variety, and a comfortable atmosphere.

Location & Accessibility
The hotel's location is frequently cited as a positive aspect, particularly its proximity to the airport, making it convenient for travelers with early or late flights. It is also noted to be near a supermarket and shopping areas, which is beneficial for guests utilizing the in-room kitchenettes. However, this close proximity to the airport comes with a significant drawback: constant and loud airplane noise, which many guests found disruptive, especially at night. While the location is generally considered good for accessibility to the airport and local amenities, some guests found it a bit far from the main town. Parking is available and generally included, which is a positive. However, the hotel's exact location can be difficult for ride-sharing services to find, leading to cancellations and delays.

Staff & Service
Feedback on staff and service is notably mixed. Some guests found the staff friendly, helpful, and accommodating, particularly during check-in or when addressing immediate issues like room changes. However, a significant number of reviews describe staff as rude, unprofessional, and unresponsive to complaints. There are reports of staff being demanding, having poor attitudes, and ignoring guest concerns, even when presented with evidence of unsanitary conditions. A major point of contention is the lack of housekeeping service during stays; guests are required to bring their own dirty towels and sheets to the front desk to exchange for clean ones, and some report a consistent lack of available clean linen. Requests for basic items like extra towels or pillows are often denied or met with difficulty. The check-in process can be problematic, with rooms not being ready on time and staff being unhelpful.

Additional Information
Guests should be aware that the hotel operates with a no housekeeping service policy, requiring guests to exchange their own dirty linens at the front desk, and often facing shortages of clean items. There are reports of a destination fee or service fee charged upon check-in, which some guests found unexpected or unclear. The hotel also charges for receiving online purchase packages. A significant number of reviews suggest that the property functions more as temporary or permanent housing for residents rather than a traditional hotel, which contributes to issues like noise from other guests and a general lack of typical hotel amenities and services. Guests have also reported issues with security deposits not being refunded in a timely manner. The hotel's overall condition is so poor that some guests have filed formal complaints with relevant authorities regarding sanitary and safety violations.